Guest Service Supervisor

Vor 3 Tagen

Frankfurt am Main, Hessen, Deutschland MGT FRACE Vollzeit
Your New Workplace

At your new workplace, the Hilton Garden Inn Frankfurt City Centre, you will benefit from the central location and its modern, urban design. The hotel is not only a magnet for business travelers and tourists, but also offers our employees an attractive working environment. With 167 rooms in 3 different categories, a restaurant with bar and a conference area for up to 100 people, the hotel offers all the options an international traveler needs. 

Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Guest Service Supervisor.

Insights

Hilton Garden Inn Frankfurt City Centre
Virtual Tour
Instagram

Your daily businessOrganizational and personnel schedulingProcessing guest check-in and check-outAccepting, selling, and processing individual reservationsPreparing and managing group bookings and smaller conferencesManaging the daily cash register (daily accounting and control)Responsible for the smooth running of shiftsTraining and induction of new employeesReceiving and processing guest requests and complaints, whether in person, by phone, email, or guest chatRegular inspection of front office areas and general guest areasAssisting the Front Office Manager in achieving common departmental goalsWe offerOpportunities for development and promotion Structured online training courses for induction Regular staff appraisals with potential analysisFlat hierarchiesStaff accommodation for the startBonus for recommending new employeesBonus for standing in for colleagues at our other hotel locationsGuaranteed compensation for your overtime Subsidy for the Jobticket GermanyEmployee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton WorldwideDiscounts for friends and family within our hotel brands and with Hilton Worldwide Language courses as requiredEmployee events (e.g. summer party or Christmas party)25 % night surchargeNumerous internal training opportunities (Hilton University)Corporate benefits and programOur ExpectationProfessional experience at reception or in customer service desirableExperience with Microsoft Office (Word, Excel, Outlook)German and English language skills at a good levelFriendly and professional demeanourHigh service orientation, flexibility and organisational skillsEnjoy the role of host and dealing with peopleContact

You may still have questions. Then contact us in the HR department at or at Send us your application in pdf format to (max. 15 MB), or upload your application directly via our applicant portal.  

Complete application documents not at hand? The resume is sufficient. 

Contact: Martina Anzelini, Acting Hotel Manager

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