Guest Service Agent Banquet Reception

Vor 2 Tagen

Frankfurt am Main, Hessen, Deutschland Marriott Hotels Resorts Vollzeit
Description

Be empowered.

  • Begin: Personalised onboarding program & staff accommodation subject to availability  to support your start
  • Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
  • Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
  • Be connected: Numerous employee events and team-building activities to strengthen our "Team Spirit"
  • Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
  • Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

At our dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel," two premium brands come together to form one employer You've found your passion for guest service and event hospitality? Then join us as Guest Service Agent – Banquet Reception (m/f/d) and become part of our Banquet and Events Team. Two brands – endless possibilities

Your key responsibilities include:

  • Welcome and host our event and conference guests 
  • Ensure guest satisfaction throughout the banquet and event areas 
  • Fulfill individual guest requests during events  
  • Act as the primary contact person for organizers regarding last-minute changes and communicate them to the banquet team 
  • Create menu cards and signage for events 
  • Deliver exceptional service experiences together with the team

Be able.

  • Eagerness to grow, learn, and be part of a family-like and ambitious team 
  • Calm and confident even in high-pressure situations or with special guest requests 
  • Hospitality mindset is key – whether you're experienced or just starting out 
  • Strong communication skills in German and English; additional languages are a plus

Be connected.

We're excited to hear from you
Once your application reaches us, we'll get back to you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

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