Supervisor Airport Services

Vor 4 Tagen

Frankfurt am Main, Hessen, Deutschland Air Astana Vollzeit

Are you passionate about aviation and customer service?

Do you thrive in a fast-paced airport environment where every day brings new challenges and opportunities?

Air Astana is looking for a Supervisor Airport Services to join our team in Frankfurt (FRA)

If you are motivated, proactive, and ready to make a real impact on passenger experience — this role is for you.

Apply now: or send your CV to

What You'll Be Doing

As a Supervisor Airport Services, you will play a key role in ensuring seamless airport operations and top-quality service. Your responsibilities will include:


• Coordinating and monitoring the work of the airport handling company and Airport Services supervisors


• Ensuring smooth and timely passenger & baggage check-in


• Supporting passengers of delayed flights by arranging meals and hotel accommodation


• Preparing operational reports and submitting them to the Manager Airport Services


• Coordinating rebooking and departures for delayed/postponed flights


• Ensuring accurate and timely passenger information in the terminal


• Overseeing the boarding process in line with airline standards


• Leading and supporting airport service supervisors


• Ensuring all procedures are followed in accordance with GOM during your shift

What We're Looking For


• Experience in customer service


• Higher education (preferably in Aviation)


• English proficiency at intermediate level or above


• Strong organizational & managerial skills


• Excellent communication abilities


• Team-oriented mindset


• Proactive and responsible approach


• High level of corporate and business ethics


• Strong problem-solving skills

Why Join Us?

You will be part of a dynamic international airline, working in one of Europe's busiest and most exciting airports — with a real opportunity to grow and make an impact every day.

If this sounds like your next step — we'd love to hear from you

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