Customer Experience Agent
vor 4 Stunden
Why loveholidays?
At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away.
Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.
You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together.
The impact you'll have:
The role of Customer Experience Agent is very important at loveholidays because they are the voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time again for all their package holiday requirements.
We're building a small team of Customer Experience Agents who are bilingual in German and English to help support customers across multiple countries. You'll 'learn the ropes' initially by supporting our UK and Irish customers, spending time in each major customer service function to gain experience ahead of supporting customers in other geographies.
We're looking for people with excellent verbal and written communication in both languages, coupled with a desire to deliver great experiences for our customers and you'll be provided with extensive training in all areas, making you a great all-round customer service member of the team.
Skills & Experience required:
Bilingual in German and English
Customer service experience – if it's in travel that's even better (but not a necessity)
Strong technical abilities – you'll need to know your way around a laptop, using web-based applications for multiple hotel suppliers, airlines and our internal systems
Ability to multi-task, prioritise and manage time effectively in a fast-paced environment – it's travel, it changes
Excellent verbal and written communication in English and German as well as organisational skills
Exceptional active listening skills – we need people who are great at using empathy to put things right for our customers
Demonstrable experience of putting yourself in the customers shoes in order to provide great customer service experiences
Get in touch:
Are you intrigued by the idea of helping to build our reputation for customer service excellence?
Are you thrilled at the thought of a start-up environment, where hard work can generate great rewards?
Are you ready to take the travel industry to a place it has never been before?
Then let's talk
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey:
TA Screening - 30 minutes
Interview with Head of CX Germany & CX Team Lead - 1 hour
-
Customer Experience
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Circus Group Vollzeit 40.000 € - 55.000 € pro JahrOur MissionAt Circus, we're redefining food with autonomous kitchens powered by robotics and AI. From culinary creation to production and operations, everything runs on seamlessly integrated automation.We're rolling out our robotic kitchen systems across Germany, together with some of the country's leading partners in retail and food. To make it happen,...
-
Customer Experience
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Circus SE Vollzeit 40.000 € - 60.000 € pro JahrOur MissionAt Circus, we're redefining food with autonomous kitchens powered by robotics and AI. From culinary creation to production and operations, everything runs on seamlessly integrated automation.We're rolling out our robotic kitchen systems across Germany, together with some of the country's leading partners in retail and food. To make it happen,...
-
Customer Experience
Vor 6 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Circus Vollzeit 40.000 € - 70.000 € pro JahrOur MissionWe're rolling out our robotic kitchen systems across Germany, together with some of the country's leading partners in retail and food. To make it happen, we're building a hands-on team of Deployment & Operations Managers to lead site launches and drive local execution.About the Role As a Customer Experience & Operations Specialist, you're the...
-
Technical Customer Support Agent
Vor 6 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit 40.000 € - 60.000 € pro JahrWe are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.What You'll Do:Engage with VIP customers to...
-
Customer Experience Manager
vor 2 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland Provinzial Vollzeit 80.000 € - 120.000 € pro JahrDas werden Deine Aufgaben seinDu optimierst die Customer Experience entlang aller (digitalen) Kontaktpunkte und sorgst für konsistente, kanalübergreifende und zukunftsfähige Customer Journeys.Du bringst die kundenzentrische Sicht aktiv in Projekte ein und stellst sicher, dass Kundenbedürfnisse strategisch wie operativ im Fokus stehen.Du repräsentierst...
-
Customer Care Agent
vor 3 Stunden
Düsseldorf, Nordrhein-Westfalen, Deutschland LeasingMarkt Vollzeit 32.000 € - 40.000 € pro JahrWir, , sind ein Team aus über 80 Mitarbeitenden, die jeden Tag aufs Neue dafür sorgen, dass Autohäuser und leasinginteressierte Kunden zusammenfinden. Unser Marktplatz ermöglicht monatlich rund zwei Millionen Nutzern einen transparenten Vergleich attraktiver Leasingangebote von deutschlandweit Tausenden Automobilhändlern. Das macht uns zum Marktführer...
-
Customer Experience Specialist
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu Vollzeit 60.000 € - 90.000 € pro JahrGestalte die Zukunft von Live-Entertainment-Tech Willkommen bei vivenu – dem globalen Vorreiter für Event-Ticketing-Technologie und einem der weltweit schnellst wachsenden Tech-Unternehmen im Live-Entertainment. Wir revolutionieren Ticketing für internationale Größen wie die Grammys, die Golden Globes, die Stanford University und den Hockenheimring...
-
Customer Experience Specialist
Vor 6 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu Vollzeit 39.000 € - 40.000 € pro JahrGestalte die Zukunft von Live-Entertainment-Tech Willkommen bei vivenu – dem globalen Vorreiter für Event-Ticketing-Technologie und einem der weltweit schnellst wachsenden Tech-Unternehmen im Live-Entertainment. Wir revolutionieren Ticketing für internationale Größen wie die Grammys, die Golden Globes, die Stanford University und den Hockenheimring...
-
Conversational AI Experience Specialist
vor 2 Stunden
Düsseldorf, Nordrhein-Westfalen, Deutschland sipgate Vollzeit 50.000 € - 70.000 € pro JahrWir suchen dichWir sind ein erfolgreiches, inhabergeführtes und eigenfinanziertes SaaS-Unternehmen mit einem schönen Campus im Düsseldorfer Medienhafen. Seit 2004 bauen wir Telefonielösungen, inzwischen mit knapp 300 Kolleg:innen, und arbeiten dabei crossfunktional, selbstorganisiert, immer fair und auf Augenhöhe.Für uns ist KI nicht nur ein Schlagwort...
-
Düsseldorf, Nordrhein-Westfalen, Deutschland Carl Remigius Fresenius Education Group Vollzeit 45.000 € - 55.000 € pro JahrStandort Düsseldorf DüsseldorfAbteilung ReferentLehrgebiet Customer Experience TeamAnstellungsart Teilzeit, befristetWochenstunden 20Unternehmen Hochschulen Fresenius GmbHReferenznummer Menschen mit Bildung zu inspirieren und sie auf die Chancen und Herausforderungen der Zukunft vorzubereiten – das ist unser Anspruch und Auftrag. Werden Sie Teil unserer...
