IT Support

Please note: The possible working hours are 20 hours per week. You can use our office in Berlin or work completely remotely within Germany.

You want to use your hardware and software knowledge for a good cause? Are you customer-oriented and would you like to empower our 90 employees in over 5 countries? Is it important to you to work conscientiously and quickly, following processes and standards?

As IT Support (f/m/d) at RaiseNow, you are the first point of contact for our team members for all IT topics and problems. You ensure that our systems are secure, up to date, and well maintained.
On top of that, you want to do good with your job.

As IT Support (f/d/m) your mission is…

• Daily Support: You provide first- and second-level support to all employees for hardware, software and system issues. You will manage IT support tickets conscientiously and communicate clearly, comprehensively, and quickly.
• Asset Management: You track, manage and maintain IT assets across RaiseNow. You also install, configure and maintain laptops and other IT equipment.
• Tool Management: You support company-wide rollouts of tools, updates and system changes. You own our Google Workspace and support SaaS tools and productivity software (e.g. Slack, Asana, Zoom)
• Ownership: You maintain our IT documentation (e.g. FAQs, setup guides, asset inventory), manage on- and offboarding processes (user accounts, access rights, hardware setup) and ensure compliance with IT security policies and best practices
• Communication: You see proactive, clear communication as an important part of your work. Whether with colleagues who need your help or external service providers. You rely on various communication channels, such as tickets, chat, or IT training.

• Relevant professional experience in a similar field
• Experience with both macOS and MDM solutions like Kandji
• Experience in working in a UNIX world and with Google Workspace
• Experience with LDAP, SCIM, SSO
• Experience working with Asset Management and SaaS Management Platform including integration with third party tools
• Knowledge of current hardware and software
• C1 level English skills, both spoken and written

As our IT Support (f/m/d) you will be part of a small team. This allows you to take on a lot of responsibility and learn a lot right from the start:

• In the area of compliance, you can take on a lot of responsibility and help our company move forward
• You are our go-to expert for important tools such as Asana and Confluence. You know these tools inside out and teach your colleagues how to use them in the most efficient way
• You will gain insight into the data strategy of an international, remote-first company

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social background, religion/belief, disability and age.

• A future-oriented job in a meaningful environment with an international team
• Enjoy flexibility around your working time and place: We offer flexible work schedules with annual working time as well as temporary working abroad options all in a remote first setup
• 5 weeks paid annual leave plus additional PTO days per year with RaiseNow + your birthday as PTO
• We know that time is precious: We're part of the pledge 1% initiative, offer sabbatical options and yearly educational leave for everyone
• Your health is important: our partner Instahelp gives you free access to psychological counselling when you're not feeling well
• The perks of joining a scaleup: short decision paths, transparent communication and regular team events + one workation per year to meet all colleagues in one spot
• An innovative working environment with a culture of transparency, trust, and mutual respect
• Project autonomy and space for personal development from the beginning