learning specialist

Summary

WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST.

At Hyatt, we're more than just a hotel chain—we're a global family that shares a passion for hospitality. Our 1,400+ exquisite accommodations span across 79 countries, offering not just luxurious experiences but also a diverse, international work environment that inspires and nurtures. As part of our team, you'll craft unforgettable stays and become part of a dynamic culture that thrives on innovation and excellence.

Hyatt Services GmbH, based in Mainz, operates as a Shared Service Center in the areas of accounting, reservations, information technology, revenue management, and sales & marketing for its affiliated hotels.

For further information about the company, we invite you to visit our website:

Become a part of the Hyatt family by joining us as Learning Specialist at Hyatt Services GmbH in Mainz.

What We Offer

• Global accommodation at Hyatt Hotels at employee rates
• Job ticket for public transport
• Company savings plans
• Electronic time tracking—no loss of overtime
• Personalized training and career programs
• Modern workplace in the heart of Mainz city center
• International team (colleagues from over 54 nations)
• Complimentary beverages (coffee specialties, tea, and water)
• Additional vacation day for special occasions
• Supplementary company health insurance

The Role

The Learning Specialist is a strategic partner responsible for delivering and evaluating impactful training programs across our Global Care Centers and operational teams. Key responsibilities include day to day delivery of training and coaching which results in the achievement of associate performance goals throughout the defined curriculum. This includes but not limited to New Hire Guest Services, Loyalty Associate Training, Luxury Service Training, Care Training, other systems related training, on-job refresher training and etc. The Trainer provides on-going training to all groups within our Global Care Centers and fosters a high-performance culture through an effective and versatile training style. The Learning Specialist partners with Quality Assurance and Operations teams to constantly evaluate training effectiveness, explores ways of learning and develop activities in order to make learning effective.

• Deliver learning sessions, including but not limited to trainings for GSAs, LPA, Luxury and Care Colleagues. Based on operational need, Learning Specialist also need to deliver on-job refreshers, soft skill e.g. effective selling, communications workshop and etc.
• Personalize learning content to address different colleagues' needs and help them succeed in their roles. Identify training needs through partnership with Operations and Quality and using analytic to evaluate performance and training needs.
• Take initiative to collaborate with key stakeholders to ensure learning materials are always aligned with relevant up-to-date policies, procedures and guidelines.
• Evaluating training participants, ensuring they understand and can apply learned behaviors throughout training and on the job. Meansure and evaluate learning effectiveness by working with Learning and Operations teams to continuously leverage on different learning tools (eg. Briefings and eLearning materials) as well as improve existing learning resources (e.g. facilitator's guide and learner's guide) for better colleague performance.
• Familiarize with all GCC systems and business processes to understand the operating environment and incorporate the knowledge in the development of learning materials for colleagues.
• Review the results of training sessions and work with Operations Leaders to develop briefings and training tools for continuous performance improvements. Review and make recommendations for improvement of learning resources including but not limited to training manual, facilitator's guide and presentations.
• Works closely with our partners in Human Resources to resolve colleague performance issues that potentially exclude learners from continuing with class.
• Demonstrate a commitment to Hyatt core values (included in all job descriptions).
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Required Skills

• Minimum 2 years in a contact center experience with strong customer service mindset. Experience in hospitality or travel industry preferred.
• Experience in using lesson plans to facilitate training preferred.
• Experience with various class sizes from small group to larger group (30) preferred.
• Education: College degree required
• Certificates, Licenses, Registrations: No certificates, licenses, or registrations are required for this position.
• Computer Skills Needed to Perform this Job
• Intermediate level skill using Microsoft Office appliations (e.g., Outlook, Word, Excel, PowerPoint) is preferred.
• Strong intuitive sense of new technology and can leverage resources to learn is required.
• Additional Comments and Requirements
• A good collaborator who excels at partnering with cross-functional stakeholders (Operations, QA, Leadership) to co-create impactful learning solutions that drive learner success and business alignment
• An engaging communicator who delivers compelling presentations and actively listens to audience needs, ensuring training content resonates and aligns with learner expectations—while embodying Hyatt's empathy and care values.
• Champion the adoption of best practices and experimental approaches to learning, continuously seeking ways to enhance engagement, retention, and skill application.
• Proficient in blended Learning & Instructional Design who has proven experience in delivering blended learning programs (in-person/virtual) using sound instructional design principles, with expertise in e-learning tools and learning delivery systems.
• Deep understanding of adult learning theories, project management frameworks, and learning technologies to design scalable, effective training initiatives.
• Thrives in dynamic environments—quickly adapts to changing needs, ensures meticulous attention to detail, and resolves challenges proactively to keep projects on track.

You don't Meet All Criteria?

Don't let that stop you We don't expect you to have a "perfect" profile because what is "perfect," anyway? Even if you don't meet all criteria but are interested in the position, feel free to apply. Your personality and dedication matter most to us. If you bring that, we can teach you the rest.

We Live Inclusion

Our company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone's uniqueness.

Interested?

Then, we look forward to your application

By submitting your application and accompanying documents, you confirm that you have read the provisions regarding the use of the personal information you provided in accordance with the global privacy policy for employees. This policy is available at

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