Customer Service Advisor

Vor 7 Tagen

Berlin, Berlin, Deutschland Cognizant Technology Solutions Vollzeit

Customer Service Advisor (d/f/m) – Backoffice limited to 1 year

About the Role: As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and work collaboratively with managers, stakeholders, and cross-functional teams to drive operational excellence and compliance.

Key Contributions:

  • Manage customer data and accounts, carrying out payment transactions, bookings, and other complex back-office tasks.
  • Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
  • Create a unique customer experience that is fair, consistent, and transparent, ensuring exceptional customer service at all times, both by phone and in writing.
  • Adhere to banking regulations and guidelines.

Work Model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Berlin.

Qualifications:
- Experience in the back office of a financial institution in the German-speaking market.
- Completed banking apprenticeship or a comparable education with relevant professional experience.
- Fluent written and spoken German.
- Excellent written and spoken communication skills.
- Team player with a strong customer focus and willingness to provide service.
- Knowledge of the relevant regulatory requirements.
- Strong problem-solving skills and ability to handle conflicts.

Nice-to-Haves:
- Bachelor's degree or equivalent experience in banking, finance, or a related field.
- Proficiency with banking software and MS Office applications.
- Ability to work independently and as part of a team.

Encouragement to Apply: We encourage candidates to apply even if they only meet the minimum requirements, emphasizing transferable experiences and unique skills.

What you can expect

  • An organization driven by technology – We have a tremendous technology backbone
  • Open, 'can do' team spirit
  • An environment where you can make your own ideas reality
  • You will be able to work with a team provide best-in-class cloud solutions for the intelligent workplace, applied innovation, and managed services
  • Drive your own career
  • Market conform benefits

Our strength is built on our ability to work together. Our many backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We looking for someone who drives in this setting and is inspired to craft significant solutions through true collaboration.

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. We are an equal opportunity employer and value diversity at our company.

  • Customer Service Advisor

    vor 2 Wochen

    Berlin, Berlin, Deutschland Grow-Talent Vollzeit 20.000 € - 40.000 € pro Jahr

    Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Service Advisor to join their teams in Porto.Position: Customer Service AdvisorLocation: Porto, PortugalWork model: On-siteEmployment type:  permanent contractRemuneration: Base salary + bonusesDUTIES AND RESPONSIBILITIES:Customer support to...

  • Customer Service Advisor

    vor 2 Wochen

    Berlin, Berlin, Deutschland JPMorganChase Vollzeit 40.000 € - 60.000 € pro Jahr

    DescriptionExcited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and...

  • Customer Service Advisor

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Cognizant Vollzeit

    Customer Service Advisor (d/f/m) – Backoffice limited to 1 yearAbout the Role: As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and...

  • Customer Service Advisor

    Vor 7 Tagen

    Berlin, Berlin, Deutschland Cognizant Vollzeit

    Customer Service Advisor (d/f/m) – Backoffice limited to 1 yearAbout the Role: As a Customer Service Advisor - Backoffice (all genders) in our Banking Operations Customer Service department, you will help us effectively manage customer enquiries and create an exceptional customer experience. You will be a valued member of the Banking Operations team and...

  • Customer Service Advisor – Beschwerdemanagement

    vor 2 Wochen

    Berlin, Berlin, Deutschland JPMorganChase Vollzeit 40.000 € - 60.000 € pro Jahr

    DescriptionBei JPMorgan & Chase Co. verfolgen wir das Ziel, unsere Kunden:innen mit innovativen Produkten und Services im digitalen Privatkundengeschäft zu begeistern. Wir bieten dir die Möglichkeit, bei einem der größten Finanzdienstleister der Welt in einem dynamischen Start-up-Umfeld zu arbeiten, direkt im Zentrum von Berlin. Als Customer Service...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Insight International (UK) Ltd Vollzeit

    Job title: Customer Service Advisor – Daily Banking1+ year experience in any customer support roleMon – Sat : 8am – 8pm (two shifts) – ex: 8-4 MTW and 12-8 TFS based on customer volumesShift rotation every 3 weeksGerman language mandatorySupport on Phone / Email / ChatInterview – one 90 minutes (45 minutes interview + 3 case studies) / with...

  • Customer Service Advisor – Beschwerdemanagement

    vor 2 Wochen

    Berlin, Berlin, Deutschland JPMorganChase Vollzeit 45.000 € - 60.000 € pro Jahr

    Job DescriptionBei JPMorgan & Chase Co. verfolgen wir das Ziel, unsere Kunden:innen mit innovativen Produkten und Services im digitalen Privatkundengeschäft zu begeistern. Wir bieten dir die Möglichkeit, bei einem der größten Finanzdienstleister der Welt in einem dynamischen Start-up-Umfeld zu arbeiten, direkt im Zentrum von Berlin.Als Customer Service...

  • Multilingual Customer Advisor HR

    vor 2 Wochen

    Berlin, Berlin, Deutschland FH Collective Academy Vollzeit 14.400 € - 18.000 € pro Jahr

    Join the Booking Team as Customer Support/Travel Advisor Agent Would you like to work remotely in Greece while supporting one of the worlds top travel & booking platforms? Join a global customer experience leader and start your international career from the comfort of your home Your Role Assist travelers via phone, chat & email Manage bookings &...

  • Senior Consultant Customer Service

    vor 2 Wochen

    Berlin, Berlin, Deutschland Computer Futures Vollzeit 60.000 € - 120.000 € pro Jahr

    Senior Customer Service Consultant (m/w/d)Deutschlandweit | Hybrid | Vollzeit | Unbefristete FestanstellungAufgaben:Als Senior Customer Service Consultant (m/w/d) berätst du technologieagnostisch im Bereich Customer Service und CRM. Du führst Workshops durch, entwickelst Entscheidungsvorlagen und begleitest Kunden bei der Auswahl und Optimierung von CRM-...

  • Client Advisor KaDeWe

    vor 2 Wochen

    Berlin, Berlin, Deutschland DG Vollzeit 40.000 € - 60.000 € pro Jahr

    We are currently looking for a Client Advisor for our store in Berlin KaDeWe. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key ResponsibilitiesPromote and sell products by identifying our international customers' needs. Deliver outstanding customer service and build...