Director / Senior Director of Rider Growth

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

This role can be based in Berlin or Singapore and you will lead a geographically distributed team of 300+ employees, drive cross-functional collaboration with tech, data science, marketing, and cluster operations, and ensure Pandora's rider base grows in line with ambitious global targets. 

1.Strategic Leadership

Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale.

Growth Strategy Leadership: Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale, ensuring alignment with long-term business goals.

Organizational Impact: Oversee the development of innovative rider growth initiatives, fostering collaboration across marketing, tech, data science, and cluster teams to maximize impact.

Team Leadership: Build and lead a high-performing team, empowering them with clear goals, mentorship, and the tools to execute growth initiatives effectively.

Executive Collaboration: Partner with senior leadership to align rider growth strategies with broader business objectives, ensuring visibility and integration across all company functions.

Market Insights and Adaptability: Stay ahead of industry trends and emerging opportunities, adapting strategies to address market changes and competitive dynamics to maintain leadership in the space.

2. Key Responsibilities / Deliverables :

Rider Acquisition Targets: Deliver year-over-year growth in new riders in line with company targets

Cross-Functional Delivery and : Successfully align and execute cross-functional growth initiatives with stakeholders, resulting in measurable business impact.

Strategic Alignment: Ensure all rider growth roadmaps are fully aligned with executive leadership goals and reflected in quarterly/annual business reviews, with no major gaps in resource planning or prioritization

Operational Excellence: Identify and deliver cost efficiencies in rider recruitment activities. Launch and scale growth programs that meet cost-efficiency benchmarks and quality targets

Talent and Team Capability Outcomes : Develop and sustain a high-performing team with measurable skill-building outcomes, succession pipelines, and consistently high employee engagement scores.

3. Scope of Influence: 

• Geographical scope: Rider growth strategy and execution across 17 markets spanning Europe, APAC, and Turkey.

• Functional scope: Rider workforce planning, acquisition, onboarding, engagement, compliance, and fleet health.

• Team scope: 300+ team members globally, including centralized growth functions and local fleet teams.

Qualifications

• 12+ years of experience in senior leadership roles within e-commerce, logistics, mobility, or other tech-enabled industries.

• Strong people management experience, with a proven track record of leading and scaling large, distributed teams.

• Solid commercial and operational acumen, with experience driving P&L performance and efficiency at scale.

• Consulting background is a strong plus, but not mandatory.

• Highly analytical and data-driven, able to translate insights into actionable business strategies.

• Skilled in stakeholder management and influence, with the ability to work across complex, matrix organizations and engage at C-level.

• Thrives in fast-paced, high-growth environments, balancing strategic vision with hands-on execution.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.