Technischer Support Spezialist

Du bist ein IT affines Kommunikationstalent mit Logistikerfahrung? Willst du Probleme durchdringen und gemeinsam mit unseren Kunden und unserem Produktteam an wirklich maßgeschneiderten Lösungen arbeiten? Und das alles in einem digitalen Umfeld mit motivierten Kollegen? Dann komm zu Xentral und erobere mit uns die Software-Herzen unserer Kunden durch kompetentes Know-how in allen Fragen rund um unser ERP-System

• Mit deinem Fachwissen im Bereich Logistik und Fulfillment unterstützt du deine Kollegen im gesamten Supportbereich
• Du verantwortest die Qualität der Ticketantworten und stellst sicher, dass das ganze Logistik Support Team fachlich und schriftlich qualitativ hochwertige Antworten an unsere Kunden verfasst
• Du kennst die typischen Fallstricke und Anwenderfragen und arbeitest aktiv mit unserem Produktteam zusammen um die Anwendererfahrung im Bereich Fulfillment zu verbessern
• Du behältst den Überblick über alle eingehenden Kundenanfragen zum Thema Logistik und stellst sicher, dass diese richtig priorisiert werden
• Du beantwortest Kundenanfragen via Ticketsystem und Videocalls

• Du hast Erfahrungen mit Logistik- und Fulfillmentprozessen
• Du hast Erfahrung mit ERP- oder CRM-Systemen als Anwender- & Systemadministrator (z.B. JTL-Wawi, actindo, odoo, Navision, Billbee o.ä) und bestenfalls kennst du dich bereits mit Xentral aus
• B2B-Support ist für dich nichts Neues und du hast Spaß an der Kommunikation mit Kunden
• Du sprichst und schreibst fließend Englisch (C1) und Deutsch (C2)

What we offer

Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours.

Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days. Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options. Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany.

Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning.

Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication.

Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective.

Mental Health & Well-being: Access comprehensive, evidence-based mental health care with 24/7 counseling, therapy placement, on-site support, and legal and financial guidance to help you thrive at work and in life.

You have what it takes? Then apply now with your CV or LinkedIn profile.

We look forward to your application

About us

We are an established tech startup with major tech investors Sequoia Capital and Visionaries Club on our side. We are aiming at defining a new SaaS category and empower entrepreneurs and e-commerce vendors to automate their resource planning and focus on the things that matters most to them: their business.

We grow all over Europe, join us fully remote or in one of our hubs in Augsburg, Amsterdam, Berlin, Munich and Lohne (Oldenburg). You decide

At Xentral, it doesn't matter where you come from, what you believe in, or how you identify - what matters is the person you are and the skills you bring. We're a remote-first company operating across Europe, so you can work from wherever you feel most comfortable. That also means we can't offer relocation or visa sponsorship - but the good news is, relocation within Europe isn't necessary to join our team.

What unites us at Xentral is not one location, but one mission: making business software simple, powerful, and accessible for everyone. We strive to create a workplace where everyone feels respected, supported, and empowered to do their best work.

Convince us with your personality and your skills – and together we'll make great things happen.

We're looking forward to meeting you

Your recruitment experience @ Xentral

We aim for our recruitment experience to be exciting, smooth, and rewarding—for both you and us That's why we've designed a efficient and enjoyable recruitment process to ensure a great experience from start to finish. Want to know what your journey with us will look like? Check it out here

Still have questions before taking the next step? No worries—we're here to help I'm Milou, your responsible Talent Acquisition Manager, and I'm happy to answer any questions so you can make the best decision for you.

We can't wait to receive your application and hopefully welcome you to our team soon \uD83D\uDE80

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.