Partner Implementation Manager

At Yokoy, our vision is simple: empower companies to save money on every dollar they spend. We're shaping a future where businesses handle their finances efficiently, securely, and compliantly - minimizing manual effort through the power of AI and automation. Backed by world-class investors, trusted by hundreds of global customers, and driven by a team of over 250 exceptional minds, we're on a mission to revolutionize the way companies manage their spending. But that's not everything: recently, Yokoy has been acquired by TravelPerk, the hypergrowth global business travel platform, bringing together two best-in-class platforms that are transforming the way companies operate.
Are you excited about working in a fast-paced environment alongside a passionate and ambitious team? Join us on our mission to revolutionize the travel and spend management industry
We're looking for a Partner Implementation Manager to help us reach our goals.
As a
Partner Implementation Manager
at Yokoy, you play a pivotal role in fostering and nurturing collaborative relationships with Yokoy's Partners. Your mission is to expand Yokoy's capabilities across various third-party systems. As a product-driven company, we recognize that a best-in-class product is the linchpin for our customers' success.

You will be managing 30–40 partner-led projects. To succeed, you need strong coordination, ownership, and proactive collaboration.

What You'll Do

• You act as the main point of contact for Service Partners, supporting them with their implementation projects.
• You will be leading service enablement training and coaching, ensuring partners have the necessary tools and resources.
• You will investigate partner support tickets and provide configuration guidance and share best practices.
• You monitor partner project portfolios and provide guidance for successful delivery and risk management.
• You manage the overall Service Partner project portfolio to meet targets and drive customer satisfaction.
• You will be the point of escalation for customers and work cross-functionally with sales, product, and support teams to remove roadblocks.
• You provide input for regular business reviews with partners to assess performance and identify opportunities for improvement.
• You proactively track and update project progress in Salesforce and other tools to ensure transparency and "no surprises."
• You validate project risks directly with customers and confirm proposed partner solutions.
• You join customer escalation calls and collaborate with internal teams to unblock issues quickly.
• You lead and nurture the Partner Community, sharing best practices, updates, and fostering engagement.

What You'll Need

• University degree in a relevant field.
• A minimum of 5 years of experience in professional service consulting, customer success or service partner management, preferably in the FinTech space.
• Proven track record of building and managing successful partnerships, manage senior stakeholders, and achieving business objectives.
• Strong interpersonal skills with the ability to establish rapport, collaborate effectively with partners and ensure their compliance to project management processes and SLAs.
• Excellent communication skills, including the ability to convey complex ideas clearly and concisely, both verbally and in writing.
• Tech savvy and able to investigate and develop solutions for customers' business requirements within the context of the cloud solution.
• Results-oriented mindset with a focus on delivering exceptional partner experiences and driving measurable outcomes.
• Highly organized with excellent project management skills and the ability to manage multiple priorities in a dynamic environment.
• Proficiency in Google Suite and CRM software (e.g., Salesforce) is preferred.
• You are fluent in English and German; other languages are a plus.

What You'll Get

• Ownership & Impact: From day one, you'll have the autonomy to own your work and make a real difference.
• Dynamic Environment: Work in a fast-paced setting where you can quickly see and learn from the impact of your contributions.
• Flexibility: We focus on outcomes, not hours—work when you're most productive.
• Hybrid Work Model: We value in-person collaboration and meet in the office three days a week.
• Competitive Package: Enjoy a flexible and attractive compensation package, with the potential to share in our success.
• Remote Work: Work from anywhere for up to 20 days per year.
• Giving Back: Take 16 paid hours annually to volunteer for a cause that matters to you.
• Parental Leave: Benefit from 12 to 16 weeks of paid leave, depending on your location and eligibility.

We are keen to get to know you. Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy. We look forward to your application

What's going to happen next: we aim to get back to you regarding your application within 8 business days. Our interview process tends to take around 4 weeks to complete. If you need more flexibility or are on a tighter schedule, don't be afraid to let us know.

If after reading our job ad you figure that this isn't the right fit for you, feel free to share it with a friend or colleague who might be interested.

This is important to us: Yokoy is an equal opportunity employer, and we value diversity. We welcome people from all backgrounds who are looking to make the future simple with us. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.
Yokoy provides a leading all-in-one solution to automate spend management for midsize and enterprise companies through artificial intelligence (AI). We bring together expense management, invoice processing and the administration of intelligence corporate cards on a single, intuitive platform. As TravelPerk acquired Yokoy recently, the offering will be extended to an end-to-end platform for travel and expenses.

Established in 2019 in Zurich, Switzerland, Yokoy is trusted by leaders at over 700 of the world's most forward-thinking companies to help them transform how they spend, by transforming how their people spend their time. Designed to sit at the heart of the modern finance tech stack, Yokoy connects with the leading ERP systems, invoicing platforms, travel booking tools, and other enterprise finance tools to power end-to-end automation and provide complete visibility across the enterprise. Yokoy is backed by leading investors including California-based Sequoia Capital, New York-based Left Lane Capital and London-based Balderton Capital. Currently, Yokoy counts more than 250 employees based in seven locations globally. Yokoy is ISO 9001, ISO 14001 and ISO 27001 certified. Yokoy will be integrated into TravelPerk in the coming months, resulting in a new service offering including an end-to-end Travel and Spend Management platform.