Case Management Coordinator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

• The Case Management Coordinator is a work-at-home position, working with contracted providers in Phoenix, Arizona. Please note that 25% of the work week will be spent at provider offices, with 75% of the work week spent at home.
• The Mercy Care RBHA (Regional Behavioral Health Authority) Care Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.
• Care Management Coordinators utilize knowledge of program requirements, network, and community resources to facilitate appropriate physical and behavioral healthcare and social services for members through collaboration with internal and external providers.
• The Mercy Care RBHA Care Management Coordinator supports integrated care for the members, which centers on targeting social determinants of health concerns.

Evaluation of Members

• Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs, determined by evaluating member's benefit plan and available internal and external programs/services.
• Identifies high-risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals.
• Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care

• Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
• Identifies and escalates quality of care issues through established channels.
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
• Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
• Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
• Helps member actively and knowledgeably participate with their provider in healthcare decision-making.

Monitoring, Evaluation, and Documentation of Care

• Utilizes case management processes in compliance with regulatory and accreditation guidelines, as well as company policies and procedures.

Required Qualifications

• 2+ years of experience with case management, specifically involving working with people who have been designated as having a serious mental illness (SMI), working
  with people who are elderly, and/or working with people who have a physical disability.
• Must reside in Maricopa County, Arizona.
• Ability travel to up to 50% of the time within Maricopa County, Arizona.

Preferred Qualifications

• Demonstrated proficiency in Microsoft Office Suite, including Outlook, Windows, and Word.
• Previous experience collaborating with medical professionals.
• Strong organizational and time management skills.
• Bachelor's degree in Social Work, Psychology, Special Education, and/or Counseling.

Education

• Bachelor's degree and/or RN license.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.