Technical Customer Success Manager- Internship

Focus: We are offering a 12-month internship for recent graduates who want to gain hands-on experience in a client facing role using their financial market knowledge on programming and applied data solutions.

At LSEG, we provide first class financial information and world class analytics to analyse, compile and sort financial information, to allow our clients to take the right decision at the right time.

JOB DESCRIPTION

Satisfaction is key for us. Our Customer Success Specialists are both product and workflow specialists and are of the utmost importance for our organization.

You will oversee a portfolio of clients with the aim to ensure the full satisfaction of your users.

Key Responsibilities

• Be an expert on your field(s) and advise clients on their respective workflows
• Train users on the different tools of LSEG
• Ensure client satisfaction during the whole Client LifeCycle
• Contribute to the improvement of our tools and data by feeding back client needs and suggestions to our product team
• Identify additional sales opportunities
•  Organize and coordinate our digital training offering
• Develop and maintain tools and automation scripts using Excel VBA.
• Build and optimize applications in Python and C++
• Support ongoing projects in data analysis, automation, and process improvement
• Collaborate with team members to design efficient technical solutions
• Document and present results in a clear and structured way

Requirements

• Strong programming skills in Excel VBA, Python, and C++ (very important).
• Interest in automation, data analysis, and software development
• Ability to work independently and in a team.
• Good problem-solving and analytical skills.
• Fluent in English (spoken and written).
• Good financial markets knowledge ideally (EQ, FI and FX)
• An understanding of the Sales and Trading markets
• Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills
• Ability to adapt in a fast-paced environment and rapidly- changing market

We Offer

• A full-time, 12-month internship with flexible working conditions.
• Opportunity to apply programming skills in real projects
• Supportive and international working environment.
• A chance to gain valuable industry experience and expand your technical portfolio.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.