Customer Research Analyst

vor 2 Wochen

Karlsruhe, Baden-Württemberg, Deutschland Tipico Vollzeit 45.000 € - 75.000 € pro Jahr
Company Description

Our Lineup

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we're looking for a Customer Research Analyst (Customer Experience Fokus) - German Speaking (m/f/x) to join the team 

Job Description

As a Customer Research Analyst (Customer Experience Fokus) - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations, and pain points, and translate data into clear, actionable recommendations.

Working closely with the Customer Experience, Product, Data, and Marketing teams, you'll connect research findings with operational and behavioral data to build a holistic view of the customer journey and drive measurable improvements in KPIs.

Your playing field:

  • Designing and conducting customer experience research projects across qualitative and quantitative methodologies — including surveys, usability tests, and interviews.
  • Acting as a voice of the customer, ensuring their needs, challenges, and feedback are represented in strategic and operational decisions.
  • Analyzing customer feedback and operational data to identify key drivers of satisfaction, loyalty, and engagement.
  • Integrating research insights with FullStory to create a 360° understanding of customer behavior.
  • Developing and presenting clear, data-driven reports and dashboards to stakeholders, highlighting key findings, trends, and actionable recommendations.
  • Collaborating with the Product, CX, and Data teams to prioritize improvements based on customer impact and business outcomes.
  • Partnering with third-party research agencies when needed to ensure high-quality project execution and robust methodologies.
  • Building and maintaining analytical models that link customer sentiment, product usage, and operational performance.
Qualifications

Which skills should you bring to the pitch:

  • Research Expertise. Strong command of both qualitative (interviews, focus groups, usability testing) and quantitative (survey design, statistical analysis, segmentation) methods.
  • Technical Skills. Proficient with survey and analytics tools (e.g., Qualtrics, Useberry, FullStory, Excel, Power BI, Domo, or SQL).
  • Experience. 2+ years in customer research, or UX insights — ideally in iGaming, sports betting, e-commerce, or other digital product environments.
  • Education. University degree in Marketing Research, Data Analytics, Psychology, Business, or a related field.
  • Languages. Excellent written and spoken English and German.
  • Storytelling. Ability to synthesize complex data into clear narratives and strategic insights for non-technical stakeholders.
  • Collaboration. Strong interpersonal skills, with a proven ability to work cross-functionally and influence decisions.
  • Analytical Modelling. Experience linking research findings with operational and behavioral data; comfortable with data visualization, regression, and trend analysis.
Additional Information

This is how we score with you:

  • Established International Group. We have a solid foundation on which to grow.
  • Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential. 
  • Relocation Support. To make your move to Karlsruhe as smooth as possible. 
  • Business Bike Leasing. We offer a sustainable commuting solution whilst also keeping you active 
  • Corporate Pension Scheme (betriebliche Altersvorsorge). Secure your future Join our corporate pension scheme, where we provide additional financial support. 
  • eGym. We encourage an active lifestyle, and to support this, we've partnered with an online sports platform that provides access to a variety of clubs and offers across Germany. 
  • Modern offices. Our very own Karlsruhe campus provides an open-plan space with the latest technology. 
  • Events. Sponsored Charity and Team gatherings; we like to have fun together as one team and reinforce our connections. 
  • Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us. 

Think a career at Tipico's right for you?

Apply now and join our winning team If you have any questions or comments about this role, our TA team is happy to help you Feel free to reach out to us on our social media channels

We look forward to your application

  • Voice of the Customer Analyst

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Tipico Vollzeit 80.000 € - 120.000 € pro Jahr

    Company Description Our LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...

  • Commercial Finance Analyst

    Vor 6 Tagen

    Karlsruhe, Baden-Württemberg, Deutschland Tipico Vollzeit 40.000 € - 80.000 € pro Jahr

    Company Description Our LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...

  • Student Data Scientist

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Renishaw Vollzeit 30.000 € - 50.000 € pro Jahr

    For our fast-growing business in new markets, commodities and services, we are currently looking for a smart, analytically skilled and communicative individual to join our Data Science team in Karlsruhe. As a Student Data Scientist at ICIS you will be involved in a development project, modelling the European power markets and contribute significantly to our...

  • Product Manager

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Tipico Vollzeit 90.000 € - 120.000 € pro Jahr

    Company Description We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high,...

  • Work Student, Product Management

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland TeamViewer Vollzeit 1.400 € - 3.000 € pro Jahr

    Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive...

  • German Speaking Onboarding Account Manager in Barcelona

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Eco Plus Solutions AB Vollzeit 90.000 € - 120.000 € pro Jahr

    Join our Barcelona team and contribute to a leading Digital Marketing Ads platform that helps businesses grow and scale worldwide. We are seeking a German-speaking professional with expertise in the local market to onboard high-potential clients, including startups with unicorn potential. In this role, you will focus on driving adoption, nurturing client...

  • Software Architect

    Vor 6 Tagen

    Karlsruhe, Baden-Württemberg, Deutschland IONOS EN Vollzeit 100.000 € - 150.000 € pro Jahr

    At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Senior Pricing Manager

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland IONOS EN Vollzeit 60.000 € - 120.000 € pro Jahr

    At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

  • Test Professional

    vor 2 Wochen

    Karlsruhe, Baden-Württemberg, Deutschland Siemens Vollzeit 60.000 € - 100.000 € pro Jahr

    Job ID478641Posted since07-Oct-2025OrganizationSmart InfrastructureField of workResearch & DevelopmentCompanySiemens AGExperience levelExperienced ProfessionalJob typeFull-timeWork modeHybrid (Remote/Office)Employment typePermanentLocation(s)Karlsruhe - Baden-Wuerttemberg - GermanyReady to elevate software quality to new heights in Karlsruhe? Join us as a...

  • Customer Research Analyst

    vor 2 Wochen

    Karlsruhe, Deutschland Tipico Vollzeit

    Company DescriptionOur LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...

  • Customer Research Analyst

    vor 2 Wochen

    Karlsruhe, Deutschland Tipico B2B Ltd. Vollzeit

    Job DescriptionAs a Customer Research Analyst (Customer Experience Fokus) - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors,...

  • Voice of the Customer Analyst

    vor 2 Wochen

    Karlsruhe, Deutschland Tipico Vollzeit

    Company DescriptionOur LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...

  • Voice of the Customer Analyst

    vor 2 Wochen

    Karlsruhe, Deutschland Tipico B2B Ltd. Vollzeit

    Job DescriptionAs a Voice of the Customer Analyst (Customer Experience Fokus) - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer...

  • Research Specialist Customer Experience

    Vor 4 Tagen

    Amalienbadstraße b, Karlsruhe, Germany Tipico B2B Vollzeit 50.000 € - 80.000 € pro Jahr

    Company Description Our LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...

  • Research Specialist Customer Experience

    vor 2 Wochen

    Karlsruhe, Deutschland Tipico B2B Ltd. Vollzeit

    Job DescriptionAs a Research Specialist Customer Experience - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations,...

  • Research Specialist Customer Experience

    vor 2 Wochen

    Karlsruhe, Deutschland Tipico Vollzeit

    Company DescriptionOur LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...

  • Labormitarbeiter Molekularbiologie

    Vor 3 Tagen

    Karlsruhe, Deutschland Analyst Research Laboratories Vollzeit

    Die Tentamus Pharma & Med Deutschland GmbH mit Sitz in Bad Kissingen und den weiteren Standorten Karlsruhe und Oldenburg ist ein GMP-zertifiziertes und DIN EN ISO/IEC 17025 akkreditiertes Qualitätskontrolllabor der international agierenden Tentamus Gruppe. Mit unserem kompetenten und engagierten Team unterstützen wir unsere Kunden in der Pharmazeutischen...

  • Laborleitung Molekularbiologie

    vor 19 Stunden

    Karlsruhe, Deutschland Analyst Research Laboratories Vollzeit

    Die Tentamus Pharma & Med Deutschland GmbH mit Sitz in Bad Kissingen und den weiteren Standorten Karlsruhe und Oldenburg ist ein GMP-zertifiziertes und DIN EN ISO/IEC 17025 akkreditiertes Qualitätskontrolllabor der international agierenden Tentamus Gruppe. Mit unserem kompetenten und engagierten Team unterstützen wir unsere Kunden in der Pharmazeutischen...

  • Working Student

    vor 2 Wochen

    Karlsruhe, Deutschland IONOS Vollzeit

    AufgabenbereichZusammen mit dem Customer‑Research‑Management‑Team führst du Analysen zur Kundenzufriedenheit durch.Du unterstützt das Team bei der Erstellung von unternehmensweiten Reports.Du hast die Möglichkeit, dich in die folgenden Bereiche einzuarbeiten und als fester Bestandteil des Teams eigenverantwortliche Aufgaben zu...