Aktuelle Jobs im Zusammenhang mit Research Specialist Customer Experience - Amalienbadstraße b Karlsruhe Germany - Tipico B2B
-
Customer Research Analyst
vor 1 Tag
Amalienbadstraße b, Karlsruhe, Germany Tipico B2B VollzeitCompany Description Our LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...
-
Research Specialist Customer Experience
vor 2 Wochen
Karlsruhe, Deutschland Tipico B2B Ltd. Vollzeit**Company Description** **Our Lineup** We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team...
-
Research Specialist Customer Experience
Vor 3 Tagen
Karlsruhe, Deutschland Tipico VollzeitCompany DescriptionOur LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...
-
Voice of the Customer Analyst
Vor 3 Tagen
Amalienbadstraße b, Karlsruhe, Germany Tipico B2B VollzeitCompany Description Our LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...
-
Customer Research Analyst
Vor 2 Tagen
Karlsruhe, Deutschland Tipico VollzeitCompany DescriptionOur LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...
-
Voice of the Customer Analyst
vor 12 Stunden
Karlsruhe, Deutschland Tipico VollzeitCompany DescriptionOur LineupWe are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win...
-
Werkstudent in
Vor 5 Tagen
Karlsruhe, Deutschland IONOS SE VollzeitÜber uns Mit seinen Business Applications zählt IONOS zu den führenden Hosting - und Cloud-Applications-Anbietern in Europa. Dank modernster Technologien überzeugen wir täglich über 8 Mio. Kund*innen in vielen Ländern. Ihre Aufgaben Für uns stehen unsere Kund*innen und ihre Zufriedenheit im Fokus unserer Arbeit. Das Customer Research Management...
-
Customer Experience Specialist
Vor 7 Tagen
Karl-Marx-Allee , Berlin, Germany Vention VollzeitCompany Description Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant...
-
Working Student
vor 2 Wochen
Karlsruhe, Deutschland IONOS VollzeitIONOS SE WORKING STUDENT (F/M/D) - CUSTOMER RESEARCH MANAGEMENT At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that...
-
Customer Service Representative
vor 2 Wochen
Schloß-Rahe-Straße, Aachen, Germany antibodies-online VollzeitCompany Description antibodies-online is the leading vendor-independent marketplace for research reagents, especially antibodies and ELISA kits. We currently list close to 2 million research products, which we deliver to universities, biotech and pharmaceutical companies worldwide.The company was founded in 2006 as a spin-off from RWTH Aachen University...
Research Specialist Customer Experience
vor 2 Wochen
Our Lineup
We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.
At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we're looking for a Research Specialist Customer Experience - German Speaking (m/f/x) to join the team
Job DescriptionAs a Research Specialist Customer Experience - German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations, and pain points, and translate data into clear, actionable recommendations.
Working closely with the Customer Experience, Product, Data, and Marketing teams, you'll connect research findings with operational and behavioral data to build a holistic view of the customer journey and drive measurable improvements in KPIs.
Your playing field:
- Designing and conducting customer experience research projects across qualitative and quantitative methodologies — including surveys, usability tests, and interviews.
- Acting as a voice of the customer, ensuring their needs, challenges, and feedback are represented in strategic and operational decisions.
- Analyzing customer feedback and operational data to identify key drivers of satisfaction, loyalty, and engagement.
- Integrating research insights with FullStory to create a 360° understanding of customer behavior.
- Developing and presenting clear, data-driven reports and dashboards to stakeholders, highlighting key findings, trends, and actionable recommendations.
- Collaborating with the Product, CX, and Data teams to prioritize improvements based on customer impact and business outcomes.
- Partnering with third-party research agencies when needed to ensure high-quality project execution and robust methodologies.
- Building and maintaining analytical models that link customer sentiment, product usage, and operational performance.
Which skills should you bring to the pitch:
- Research Expertise. Strong command of both qualitative (interviews, focus groups, usability testing) and quantitative (survey design, statistical analysis, segmentation) methods.
- Technical Skills. Proficient with survey and analytics tools (e.g., Qualtrics, Useberry, FullStory, Excel, Power BI, Domo, or SQL).
- Experience. 2+ years in customer research, or UX insights — ideally in iGaming, sports betting, e-commerce, or other digital product environments.
- Education. University degree in Marketing Research, Data Analytics, Psychology, Business, or a related field.
- Languages. Excellent written and spoken English and German.
- Storytelling. Ability to synthesize complex data into clear narratives and strategic insights for non-technical stakeholders.
- Collaboration. Strong interpersonal skills, with a proven ability to work cross-functionally and influence decisions.
- Analytical Modelling. Experience linking research findings with operational and behavioral data; comfortable with data visualization, regression, and trend analysis.
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Karlsruhe as smooth as possible.
- Business Bike Leasing. We offer a sustainable commuting solution whilst also keeping you active
- Corporate Pension Scheme (betriebliche Altersvorsorge). Secure your future Join our corporate pension scheme, where we provide additional financial support.
- eGym. We encourage an active lifestyle, and to support this, we've partnered with an online sports platform that provides access to a variety of clubs and offers across Germany.
- Modern offices. Our very own Karlsruhe campus provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings; we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico's right for you?
Apply now and join our winning team If you have any questions or comments about this role, our TA team is happy to help you Feel free to reach out to us on our social media channels
We look forward to your application
