German Speaking Onboarding Account Manager in Barcelona

Join our Barcelona team and contribute to a leading Digital Marketing Ads platform that helps businesses grow and scale worldwide.

We are seeking a German-speaking professional with expertise in the local market to onboard high-potential clients, including startups with unicorn potential. In this role, you will focus on driving adoption, nurturing client relationships, reducing churn, and identifying opportunities for growth and advocacy.

As an onboarding account manager, you will serve as the primary point of contact for new clients, guiding them through setup and ensuring campaigns are successful. Your responsibilities include:

• Making outbound calls to promote and sell Google Ads solutions.

• Understanding each client's business goals and recommending tailored strategies.

• Creating and optimizing PPC campaigns for immediate impact and long-term performance.

• Encouraging higher ad investments and upselling additional services.

• Maintaining accurate, up-to-date client information in the CRM system.

• Managing a high volume of client interactions daily by phone.

• Bachelor's degree required (Master's in Marketing or Communications preferred).

• Fluent in German and English (C2 level).

• At least 2 years of experience in sales or marketing, ideally in client-facing roles.

• Proven ability to work independently and consistently achieve results.

• Experience managing customer relationships and improving CRM systems.

• Comfortable integrating AI tools to enhance personalization and efficiency.

• Excellent verbal and written communication skills.

• Proactive, confident, and results-driven.

• Able to collaborate effectively while working independently.

• Strong commercial awareness and analytical skills.

• Experience with competitor research and market trend analysis.

• Customer-focused, committed to delivering high-quality experiences.

• Cultural Understanding: Deep knowledge of German business etiquette and cultural practices.

• Strategic Targeting: Ability to identify and engage high-potential companies.

• Problem-Solving: Skilled at handling complex business challenges.

• Analytical Ability: Comfortable analyzing market and customer data.

• Relationship Management: Building and sustaining strong partnerships.

• Stakeholder Navigation: Managing complex decision-making structures.

• Digital Marketing Expertise: Understanding Germany's ad ecosystem and positioning Google Ads effectively.

• Advanced Inquiry Handling: Addressing ROI, integration, and other complex client questions.

• Compliance Awareness: Knowledge of GDPR and local data privacy standards.

• Process Improvement: Streamlining workflows to boost efficiency and quality.

• Team Collaboration: Working effectively with colleagues and sharing insights.

• Clear Communication: Persuasive and adaptable across channels.

• Emotional Intelligence: Building trust and rapport through empathy.

• Open-Mindedness: Embracing diverse perspectives.

• Critical Thinking: Making informed, data-driven decisions.

• Solution Orientation: Tackling problems with practical strategies.

• Entrepreneurial Mindset: Creative, proactive, and innovative.

• Hybrid Work Model: 2 days in-office, 3 days remote (Barcelona).

• Relocation Support: Flight and accommodation provided.

• Healthcare: Private medical insurance.

• Professional Development: Continuous training and certifications.

• Career Progression: Clear advancement path with coaching support.

• Culture: Engaging, team-oriented environment with contests.

• Location: Office at the World Trade Center, Barcelona, overlooking the sea.