Customer Success Manager

We're on a mission to create 10 million human firewalls At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today's evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.

We're looking for a (Junior) Customer Success professional to join our early CS team and help our clients get the most out of our platform. You'll own client relationships, drive onboarding and adoption, and act as a technical point of contact, ensuring our customers achieve real impact with our solutions.

How your day-to-day will look like:

• Build Relationships: Develop, maintain, and own strong relationships with a portfolio of 20-40 clients, primarily in the DACH region.
• Drive Success: Lead the onboarding process for new clients and champion long-term product adoption.
• Grow Your Expertise: Become a go-to technical expert on the revel8 platform, leveraging your deep understanding of its capabilities and best practices to guide our customers.
• Empower Customers: Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.
• Identify Opportunities: Monitor customer usage and engagement to find opportunities for improvement, upselling, or expansion.
• Shape Our Strategy: Collaborate with the CS team to develop and refine a scalable Customer Success playbook.

You...

• Have initial experience in a client-facing role such as Consulting, Customer Success or Solution Engineering, ideally within a B2B SaaS company.
• Have a strong technical aptitude and a genuine curiosity for learning products in-depth to help others succeed.
• Are a tech-savvy, self-driven individual who enjoys solving challenges and finding practical solutions for customers.
• Are fascinated by AI and the world of cybersecurity awareness.
• Thrive in a fast-paced, hands-on environment with a high degree of autonomy and ownership.
• Are a courageous collaborator who isn't afraid to ask questions, experiment with new ideas, and advocate for customer needs.
• Are fluent in German & English: You can communicate confidently with our team, our clients and other stakeholders.

• Foundational Role: Be a core member of our early Customer Success team and directly shape how we support and delight our clients.
• Own Your Impact: Take full ownership of client relationships and initiatives, from onboarding to long-term adoption, and see the direct results of your work.
• Continuous Learning: Work alongside experienced Customer Success and Product experts in a highly collaborative environment from day one.
• Grow With Us: As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.
• Hybrid Flexibility: We value in-person collaboration at our Munich hub but balance it with the flexibility of a modern hybrid work model.
• Collaborative culture: Join a close-knit team that values innovation, teamwork, and celebrating successes.
• Competitive salary, commission, and a mission-driven team that cares about doing great work.

Perfect, let's talk Just submit your application, and we'll get back to you as soon as possible. In case you have any questions, feel free to reach out to us. We're happy to answer any questions you might have.

We're looking forward to receiving your application

revel8 is building the next generation of cybersecurity awareness for the age of GenAI. We help organizations protect themselves against modern social engineering attacks by turning their employees into an active line of defense against modern cyber threats.

Today, we are a team of around 25 ambitious individuals - and this is only the beginning of our revellion. We are currently based in Berlin and are preparing an exciting next chapter: in February 2026, we will open our brand-new office in Munich and move our entire team there. As we grow, we're not just aiming to build a great product, we're creating a place where revels can do their best work and grow along the way.