Operations Associate Intern
Vor 6 Tagen
Mercura is building AI software for the backbone of our economy.
We are one of the fastest growing companies from YC's W25 batch and raised a heavily oversubscribed round at one of the highest valuations in our cohort. After surpassing $1M in ARR in under a year, we are looking for team members ready to go all-in to help us reach our next milestone: $10M ARR by the end of 2026.
One of our co-founders, Lukas, grew up in a trades family that has been active in the construction industry for over 115 years. Having worked on the construction site himself, he learned first-hand how slow and manual quoting still is in the industry.
In an era where AI becomes ubiquitous, we set out on a deeply personal mission: bring AI to the backbone of our economy - to the companies that keep our world running.
We're looking for an Operations Associate Intern to help us 10x our company over the next year.
This is a fast-paced, hands-on role for candidates with high agency. As the right hand to our CPO, you'll help design the operational backbone that enables us to scale to €10M ARR and beyond.
If you're excited about taking ownership in the early stages of a venture and thinking about founding yourself - this is your opportunity to lead, learn and contribute.
What you will be working on- Collaborate closely across product, customer success, and commercial teams
- Optimize the entire customer lifecycle, from seamless onboarding to ensuring maximum satisfaction and 0% churn
- Build and manage relationships with customers
- Translate customer insights into new features, prototypes, and product improvements
- Drive recruiting and onboarding of a stellar team
- Build, execute and optimize the operational processes that drive us to 10x revenue next year
- Grow with the company and collaborate with other stellar team members to achieve ambitious goals
Personality & Experience
- You are a strong operator with experience in building, executing and managing processes and projects in fast paced environments (e.g. startups, consulting, VC, initiatives)
- You're energetic and caring, enjoy working with people, and find purpose in supporting others through thoughtful acts of service
- You a strong problem solver and and excel in taking full ownership of tasks
- You have strong customer empathy and business sense to understand customer pain points and needs
- You a strong and professional communicator in German & English
Commitment & Mindset
- Your job is part of how you define yourself. You treat your work as a top priority, and you're fully committed to achieving ambitious goals amid uncertainty
- You're are entrepreneurial, hands-on, ambitious, resilient and not afraid of doing unglamorous work
- You're a team player who cares about people and leads proactively when situations call for it
- You want to work in-person in Munich with a higher intensity than in a 9-5 job
- An ambitious team that feels like family and sees their work as more than just a job
- Free team dinner (up to 4x/week)
- UrbanSportsClub membership - join our team workouts 3x/week
- Easy relocation to Munich — our office is located in the Werk1 Startup Incubator, where you can rent a 1-bedroom apartment right next to the office for just €750/month
- Access to any AI or productivity tools you need
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