Applications Supporter
Vor 6 Tagen
Zur Verstärkung unseres Teams in Frankfurt a.M. suchen wir einen 2nd Level Applications Supporter (m/w/d) für den Bereich IAM.
In dieser Rolle bist du gemeinsam mit deinem Team dafür zuständig, einen zuverlässigen und reibungslosen Betrieb sowie den technischen Support der Identity- und Access-Management-Plattform One Identity Manager im 2nd Level Support bei unserem Kunden sicherzustellen.
Ihr seid zentrale Ansprechpersonen für technische Störungen, Berechtigungsprobleme und komplexe Anfragen aus den Fachbereichen. Dabei analysierst und bearbeitest du Incidents und Changes und arbeitest eng mit den Fachabteilungen sowie dem 3rd Level Support zusammen.
- Betrieb und Support der ONE Identity Management Plattform
- Analyse und Bearbeitung von Incidents und Service Requests im 2nd Level Support
- Fehlerdiagnose und Troubleshooting in der One Identity Management Plattform
- Pflege- und Dokumentation von Supportprozessen, sowie Knowledgebase Artikeln
- Reports erstellen
- Enge Zusammenarbeit mit den Fachbereichen, Entwicklern (m/w/d) und 3rd Level Support
- Teilnahme an Meetings
Berufserfahrung, Studium oder Ausbildung im Bereich der IT
Erfahrung mit ONE Identity Manger oder vergleichbaren IAM Tool
Grundkenntnisse in SQL-Datenbankabfragen (z. B. SELECT-Abfragen)
Grundkenntnisse in Active Directory / LDAP / Entra ID sowie Berechtigungs- und Workflow Management
Erfahrung im Arbeiten nach IT Service Management Prozessen
ITIL-Kenntnisse
Strukturierte und selbständige Arbeitsweise
Gute Kommunikationsfähigkeit sowie eine schnelle Auffassungsgabe
Fließende Deutschkenntnisse mind. C1 und Englischkenntnisse mind. B1
- Altersvorsorge
- Teamorientierte Unternehmenskultur und Teamevents
- Weiterbildung
- Jobrad und Corporate Benefits
- Moderne Büroräume, kostenlose Getränke
- Home Office Möglichkeiten
Wir freuen uns auf deine Online Bewerbung.
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Application Technology Engineer
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End user support
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Field Application Engineer
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Open Application
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Speculative Application
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IT Support Technician
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Technical Support Specialist
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