Technical Product Manager

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

About the Role
We are looking for a Technical Product Manager to lead our
Messaging product portfolio, including Enterprise SMS, Cloud Fax and the
Enterprise Fax Portal.
In this senior role, you will be the domain owner for Messaging:
you will define and own the roadmap, shape and prioritize features for complex enterprise
messaging and document delivery and intelligence use cases, and be
responsible for the strategic evolution and competitive positioning of the
Messaging product suite. You will work at the intersection of Product, GTM,
Architecture and Engineering to ensure that our Messaging products remain robust,
scalable, secure, efficient and intelligent while delivering clear value to
our customers.

For more insight into our Messaging business, customer stories and
product news, please visit our website and Messaging product pages:

• Mobile working and flexible working time
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Modern, dog-friendly offices with nice amenities
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

• Own the Messaging product vision and roadmap, defining, structuring and prioritizing features and platform capabilities for the Messaging competence center.
• Align Messaging product goals with Retarus' overall business strategy, while balancing product-specific technical requirements and customer commitments.
• Drive the strategic success of the Messaging product suite by continuously analyzing market trends, customer needs and competitors to sharpen the product's positioning and competitive advantage.
• Work closely with GTM, Sales and customer-facing teams to collect, validate and consolidate feature requests and market requirements, and translate them into clear roadmap items with defined business impact and priority.
• Actively manage stakeholders within Product Management to identify and leverage synergies between Messaging and other Retarus products (e.g. shared capabilities, integration points, cross-sell opportunities).
• Coordinate roadmap and releases with key stakeholders (Leadership Team, GTM, Support, Services and Customer Enablement) to ensure realistic expectations and smooth roll-outs.
• Ensure the Messaging products meet relevant standards for scalability, reliability, security and user experience, including performance, deliverability, compliance and service quality.
• Continuously improve operational efficiency of the Messaging products, with a strong focus on increasing support and maintenance efficiency.
• Define and own product-specific performance and success KPIs for Messaging, such as stability and scalability metrics, SLA compliance, delivery and error rates, onboarding lead times, feature usage and operational costs.
• Proactively monitor these KPIs and act on them, using data to steer the roadmap, prioritize improvements and regularly provide a clear product performance overview to key stakeholders.
• Champion communication and stakeholder management for Messaging, ensuring transparent and regular updates on product status, roadmap decisions and upcoming releases.

• 8+ years of experience in Product Management, ideally in B2B / enterprise communication, messaging or cloud platform products.
• Proven expertise in the Messaging / Fax / SMS domain, including typical use cases, standards, routing models and customer scenarios (e.g. transactional messaging, alerts, document workflows, compliance-heavy industries).
• Strong ability to understand and simplify complex communication and messaging workflows, and translate them into clear product requirements and prioritization decisions.
• Experience leading and scaling multimillion-euro product lines or other strategically relevant enterprise products.
• Excellent communication and facilitation skills, able to align diverse stakeholders (internal and external) and drive decisions.
• Hands-on mindset: you are happy to dive into product features, specifications, data and real customer cases – not just talk about them.
• Business-fluent (C1) German and English, both written and spoken.
• This role is Munich-based and requires at least three days per week in the office.

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You'll be working with cutting-edge technology and great creative leeway to meet customers' needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important

Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it's easy and doesn't take long. Our colleague Felix Gansmeier is happy to field any questions you may have:

We're
looking forward to getting to know you