Customer Success Architect

Customer Success Architect

Europe Remote

Meet the Team
Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technology, Cilium, is the choice of numerous, industry-leading, global organizations.

The Customer Success Architect team is a distributed team of subject matter experts on Kubernetes, Cloud Native technologies, and networking. The team is a key driver of our customers' value realization with Cisco Hypershield and Cisco/Isovalent Platform. Customer Success Architects engage daily with customers. They are leaders with vision who bring their deep expertise in cloud native and networking to ensure our customers are running reliable production workloads. As great collaborators and problem solvers, they are not afraid of coordinating and engaging with multiple groups (engineering, partners, product, marketing etc...) to bring the best of Cisco/Isovalent and our products with the help of our customers. Last, Customer Success Architects are great coaches, capable of distilling new concepts and technologies to our customers and presenting various solutions and their tradeoffs to our customers. Above all, Customer Success Architects are amazing teammates.

Your Impact

• Help our customers be successful with Hypershield and Cisco Nexus Smart Switches
• Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks
• Build deep technical relationships with key customer team members and be a trusted advisor
• Conduct workshops for customers on new and existing product capabilities
• Bring your customer's proven experience to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers, deepen their understanding of our technology, and run the most reliably in production

Minimum Qualifications

• 3+ years of experience configuring and managing Cisco Nexus switches running NX-OS (preferred) or Cisco devices running IOS-XE/XR (alternately, 5+ years of experience configuring and managing networking infrastructure from another major vendor)
• 3+ years of experience with Linux
• 1+ years of experience with at least one major cloud provider (AWS, Azure, or GCP)
• 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems

Preferred Qualifications

• Knowledge of standard methodologies for operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• Proven familiarity with tools and technologies for automating repetitive tasks
• Experience with designing and implementing security solutions across multiple platforms
• A solid understanding of the pillars of observability
• Prior experience working with and supporting open source software (OSS)
• Ability to provide well-structured reasoning and insights about various cloud-native technologies and security frameworks
• Demonstrated ability to make informed recommendations based on technical and business needs
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.