Customer Success

Berlin (On-site) · Full-time

Kombo (YC S22) is building a unified API that saves engineering teams an average of hundreds of hours by allowing them to integrate only one API instead of 50+. We're looking for an experienced and technical customer success team member who wants to join as the first full-time member alongside our existing Solution Engineer Team to help our customers more strategically and shape the growing team in the coming years.

Kombo is building the unified API for HR, payroll, and recruiting systems. Instead of companies spending months integrating with dozens of different systems, they can integrate once with Kombo and instantly connect to over 90 platforms. We abstract away the complexity of handling different data schemas, authentication methods, and API quirks.

Since going through Y Combinator in 2022, we:

• Grew from zero revenue to 8 millions in ARR and hundreds of customers at a pace that puts among the ~top-5% of VC-backed startups

• Scaled to process data for the equivalent of 10% of Germany's workforce

• Raised $8M+ of funding from Y Combinator, 468 Capital and other top-tier investors

• Grew to a team of 45+ Kombies working across Berlin and NYC

• You will be on the frontlines with our customers, meeting them in person in their offices, at conferences, via Zoom, or through the shared Slack channels we have across our customer base to always stay attuned to how we can make our customers more successful.

• In this role, you will collaborate directly with technical and customer-facing stakeholders at our customers to enable them to scale with our embedded product (from issue resolution to enabling strategically new use cases)

• You will manage our customers' post-sales journey, from participating in the onboarding of enterprise accounts to overseeing renewals, and collaborating with sales and technical services, with the ultimate goal of maximizing the usage and value of the Kombo platform

• As you will be the first successful full-time member, you will also help shape more strategic initiatives, such as establishing fundamental processes, and work closely with the existing Solution Engineering, Technical Product, and the wider Product and Engineering teams

Stack: Hubspot, Pylon, Grain, Metabase, and a lot of internal tooling magic

• You have at least 3 years of work experience as a technical account manager, customer success, or similar client-facing role within a services or solution engineering/client delivery organization in a B2B SaaS company (ideally at an API-first / Technical Product)

• You are collaborative and work well with technical internal and external stakeholders (product and engineering)

• You feel comfortable with being a self-starter, act with high urgency, and operate autonomously; you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes without us having a detailed onboarding or clear business processes outlined yet

• You enjoy working beyond your area of ownership. Since you are the first Customer Success Person and we are still in an early-stage environment, you will likely engage in tasks that aren't strictly within your scope. For example, you may work on partnerships with a specific software company to build a custom integration for a customer, and you might share your input on the roadmap drafts from our Product team.

Our culture is built around two pillars: high ambition (and thus high-performance) while still providing a fun and supportive environment.

Some tidbits that illustrate this:

• Our growth puts us into the ~top-5% of VC companies and we have the ambition to keep this pace.

• We aspire to create an environment of few but very high-performing team members (similar to Netflix or Ashby).

• Even though we are in-office, we have a strong writing culture and use long-form documents to make important (one-way) decisions because we believe we make better decisions this way

• On average, we get together for a company-wide celebration ~once a week (larger feature release, big new closing, anniversary or birthday)

• Work extremely closely with our customers as they build their products and offerings on top of our API and infrastructure; thus, being customer-obsessed is our biggest assurance of future success

Overall, if joining a "SF company but in Berlin" sounds appealing to you, then you should apply