IT Operations Specialist

PACE Aerospace & Information Technology GmbH, as a part of the TXT e-Solutions Group, is an internationally renowned software company that specializes in the development of innovative solutions for the aviation industry. Our customers include many of the world's largest aircraft manufacturers and airlines.

Since its inception in 1995, PACE has been creating and developing software for airplane design & configuration, route network analysis, virtual training, and fuel efficiency improvements. PACE has an extensive network within the international academia community and partners in multiple national and European research projects. The company is based in Berlin, Germany, with subsidiaries in the USA, Canada and Singapore. As part of the stock-listed Milan-based TXT e-Solutions group, PACE is benefiting from an ecosystem of digital innovators in multiple industrial sectors.

Overview
We are looking for an experienced and versatile IT Support Specialist (m/f/d) who excels in delivering exceptional end-user support, managing diverse IT infrastructure, and driving continuous technology improvements. In this role, you will be integral to our IT operations, ensuring a reliable and effective technology environment for all users.

Responsibilities

• End-User Support: Deliver efficient and responsive support to users, both remotely and on-site. Train users in software and applications, troubleshoot, and resolve issues related to hardware, software, networking, telephony, printers, and other technology systems.
• Workplace Management: Manage workplace technology assets, including desktops, laptops, mobile devices, and peripherals. Responsibilities include procurement, installation, configuration, troubleshooting, and managing warranty/RMA processes.
• IT Infrastructure Administration: Maintain and administer IT infrastructure components, including Windows servers, networking equipment (switches, routers, firewalls, and access points), domains, certificates, etc. Ensure systems are regularly patched, backed up, secure, and perform effectively, addressing issues promptly through root cause analysis.
• Technology Improvement Projects: Participate in and lead projects aimed at enhancing productivity, security, and operational efficiency, particularly with Microsoft Office 365, Intune, and Active Directory/Entra ID (Identity and Access Management).
• Process and Procedure Enhancement: Continuously refine IT processes and procedures, increasing operational efficiency, user satisfaction, and compliance with industry standards and regulations.
• Compliance & Best Practices: Adhere to and enforce regulatory requirements, follow established IT processes and ITIL best practices, and assist in the development of Standard Operating Procedures (SOPs).
• Collaboration: Collaborate effectively with internal IT teams, developers, and external partners, vendors, and suppliers to ensure seamless IT operations and continuous service delivery.

Qualifications

• Required:

• 5+ years' experience managing and supporting Microsoft Office 365 (Exchange Online, SharePoint, Teams, etc.).

• 5+ years' experience with Active Directory and Entra ID (Conditional Access, App Registrations, External Identities, etc.).
• 3+ years' experience with Intune or similar endpoint management solutions, including application packaging and deployment.
• 3+ years' experience with scripting and automation using PowerShell.
• Experience administering Microsoft Windows Server environments.

• Solid understanding of networking principles (routing, switching, firewalls, Wi-Fi).

• Preferred:

• Experience with Microsoft Security & Compliance tools (Data Classification, Data Loss Prevention, Advanced Threat Protection).

• ITIL or IT Service Management experience, particularly with establishing and documenting processes and SOPs.

• Experience administering Linux Server environments is a plus.

• Soft Skills:

• Excellent communication and interpersonal skills, able to explain technical information clearly to non-technical users.

• Proactive, adaptable, and eager to learn new technologies and approaches.
• Experience working in international and multicultural teams is advantageous.

Why join us?
At PACE, you'll play a key role in creating a modern, secure, and efficient digital workplace for a global aviation software company. In this role, you'll work hands-on with Microsoft 365, Intune, and Entra ID to manage identity and access, secure endpoints, and streamline device lifecycle processes. From onboarding automation to policy-based access and endpoint compliance, you'll shape how people work—across locations and teams. If you're passionate about combining strong technical execution with service quality and continuous improvement, this is your opportunity to make a real impact in a collaborative, forward-thinking IT environment.

This position is ideal for a proactive IT professional who enjoys variety, continuous learning, and taking ownership of IT service excellence.