Team Leader IT Service Desk

Germany / Bayreuth

CYBEX is a company that puts tomorrow's people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX's success story.

Your seat to fill:

• Support IT Service Desk leadership in day-to-day operations within IT Service Desk & Digital Workplace team
• Ensure professional 1st- and 2nd-level support in line with ITIL best practices
• Manage Incident, Problem, and Change processes with clear escalation paths
• Resource planning, workload distribution, and team performance management
• Foster a service-oriented culture with a focus on user satisfaction and business enablement
• Delivering projects and maintenance of End user IT services & digital workplace
• Manage business / service partners, IT commercials, cost planning & budgeting
• Manage and further develop the digital workplace environment (Microsoft 365, Azure AD, Endpoint Management, Collaboration Tools, etc.)
• Supervise end-user IT infrastructure (clients, mobile devices, peripherals, Video conferencing etc.)
• Drive adoption of modern workplace solutions (Zero-Touch Deployment, Self-Service Portals, Automation)
• Ensure IT security and compliance in the end-user environment (Patch Management, Endpoint Security, GDPR compliance)
• Collaborate with internal IT teams and external service providers
• Define and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Implement and optimize ITIL-based processes (Incident, Request, Change, Asset & Knowledge Management)
• Drive continuous improvement through process automation and monitoring
• Support audits and compliance requirements (ISO 27001, BSI standards, GDPR)

Your stroll to Cybex:

• Degree in Computer Science, Business Informatics, or equivalent qualification
• Several years of experience in IT Support, Service Desk, or Digital Workplace

• Strong knowledge in:

• Microsoft 365 & Azure (Intune, Teams, SharePoint, Exchange Online)

• Windows and macOS clients, Mobile Device Management

• ITIL processes and ticketing systems (ServiceNow, Jira Service Management, etc.)

• Experience in Endpoint Security, Identity & Access Management, and automation (PowerShell, Intune Policies)

• Technical expertise in managing conferencing systems is an added advantage
• Proven leadership experience with strong people management skills
• Excellent communication skills in both English and German
• Strong customer orientation and problem-solving ability
• Analytical, process-oriented mindset with strong prioritization skills
• Resilient and decisive in critical situations

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place. You'll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.