Information Technology Support Specialist
vor 3 Stunden
TST Group is an international recruiting agency that has been providing technical resources in the UK/European region . This role is with one of our clients in
Germany
who is actively hiring candidates to expand their teams.
Title: IT Support Engineer
Employment Type : Permanent / Contract
Location: Bremen, Germany
Required qualifications, capabilities, and skills:
IT endpoint knowledge, applicable on production lines, plus
endpoint support.
• Knowledge on Manufacturing Shop Floor systems, line side IT
devices (Printers, Scanners, MRTs etc barcode scanners,
barcode printers, smart devices) and touch points
• Interaction with Team members for knowledge sharing,
knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in
preparing operational reports
• Triaging of issues and coordination with cross functional
teams for timely resolution
• Follow service management processes (e.g. Incident, Change,
Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery
at all times
• Adhere to shift rotation plan and Operating model
• Interaction with SME's on functional issues
• Coordinate communications between suppliers, OEM, and
business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in "ServiceNow" and knowledge on
Incident, Problem,
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