Client Relationship Manager
Vor 7 Tagen
Customer Relationship Manager - Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality (d/f/m)
Location: Germany (Munich)
Key Responsibilities:
- Market Leadership – Executes account's strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
o Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality
o Deeply understands the client's Business and Digital strategies especially where applicable to their portfolio
o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
o Identifies new clients, also qualifies add-on opportunities to existing engagements
- Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant's relationship footprint with key clients within the account.
o Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
o Participates in reviews and provides educated and relevant perspectives on key client relationships
- Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
o Responds to and delivers on client requests in an effective and timely manner
o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant's processes
o Engages the relevant teams for solutions and works collaboratively with all of account's internal and external partners to deliver success
- Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client's and Cognizant's objectives.
o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
o Enhances profitability and actively drives portfolio's overall financial performance
Required Experience:
- Client and industry knowledge:
o Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
o Solid Business development experience – both Hunting and Farming
- Excellent communication skills
o Reliable and dependable with clear, concise spoken and written communication skills
o Ability to work in a global team
- Results driven
o Ambitious and hungry to demonstrate and prove leadership credentials
o Self-starter and adaptable- can work independently or within a team structure
- Building relationships and strengthening partnerships by focusing on exceptional client experience
o Natural ability to build customer rapport and create client advocates for Cognizant
o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
o Ability to balance risk and growth to deliver innovative engagements for clients
Preferred Experience
- Concepts of financial, marketing and business strategy
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