Client Success Manager

vor 15 Stunden

Munich, Bayern, Deutschland Bazaarvoice Vollzeit 60.000 € - 90.000 € pro Jahr

The Client Success Manager (CSM) is a critical, client-facing role responsible for the care of a named portfolio of accounts in the Central European region. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion through value articulation. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.

Primary Duties of the Role:
  • Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
  • Observe and track trends across portfolio to develop best practices
  • Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
  • Discover and influence client's internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
  • Help key stakeholders understand the value they are receiving from Bazaarvoice
  • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes 
  • Promote new feature adoption to enhance client satisfaction and program performance
  • Prioritize portfolio to effectively manage bandwidth and customer prioritization.
Skills and Experience Necessary for the Role:
  • 3-5 years in an entry level account management or client-facing role
  • Fluent in German and English. Additional languages nice to have.
  • Skillful in time management, organizational systems, and prioritization
  • Sufficient in meeting deadlines and expectations with minimal supervision
  • Basic experience with Microsoft Office and Google suites
  • Confident and solid written and verbal communication
  • Comfortable communicating across multiple methods with both known and unknown points of contact
  • Curious mindset and strong desire to learn
  • Experience with Gainsight a plus, but not required
  • Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required
  • This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of e-commerce with brands and retailers in a fast-paced, high-growth environment.

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