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Is Technical Specialist Fixed Telephony
vor 2 Wochen
**IS Technical Specialist Fixed Telephony**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
IS Service Manager
**Your responsibilities**:
- Takes action to ensure targets are met within established safety and quality procedures, corrects malfunctions, calling on other experienced colleagues and external resources to make sure services are delivered in a proactive way.
- Installs and tests new versions of the system software, investigates and coordinates the resolution of potential and actual service problems.
- Prepares and maintains operational documentation for the system services and advises on the correct and effective use of the services.
- Is consulted, gives advice, and supports the installation of IS services, or the changing of existing IS services. When involved, delivers the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), in time, in budget and at quality.
- Is responsible to act in compliance with Corporate IS Regulation and IS Policies; with ABB Regulations and ABB Guidelines of which accountability and responsibility for this position are derived; and with any other Internal Control regulations that may be assigned.
- Works closely with suppliers providing a part, or even completely, the service. Engages proactively with suppliers to resolve incidents, problems, or unsatisfactory performance, and implements suppler management related service improvement initiatives and programs.
- Monitors and reports on supplier performance and customer satisfaction. Validates that suppliers’ performance is in accordance with contract terms.
- Keeps knowledge up to date regarding new and emerging IS technology and industry practices, bringing learning into ABB; all within the area of responsibility.
**Your background**:
- Work with carriers and telecom vendors to provision and track POTS lines, voice circuit installations, changes, disconnects.
- Work with facilities and telecom vendors to assist with quotes for phone related items
- Work with telecom vendors and leasing companies on the procurement of new phone systems
- Work with carriers and ownership of facilities that are be acquired to transfer service
- Work with facilities, carriers, and telecom vendors to assist with repair and outage issues
- Well, networked with various carriers, fixed network, cloud, and mobile communications
- Maintain records of all circuit information Create and maintain location phone information spreadsheets
- Work with Accounts Payable and the carriers to assist in resolving billing issues
- Audit telecom invoices for contractual compliance, charge variances, and accuracy
- Strong communication skills ensure the maintenance and improvement of information and knowledge effectively and efficiently for the convenient usage of the information and knowledge throughout the organization
**More about us**:
