Customer Optimisation Operations Specialist

**Company Description**
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of _Spannung _into your working life? Then show us your game face - because we’re looking for a **Customer Operations Optimisation Specialist **(M/F/x)** to join the team

You will be supporting the Customer Operations Optimisation Manager with all technical tickets which are created by the Customer Operations teams that are focused on a specific part of the product. Working closely to different technical teams, you will be responsible for identifying technical improvements in order to optimise operations flows and will also assist with the integration of new tools within the Customer Operations Department. You will be involved in elevating the product experience.

**Job Description** Your playing field**:

- ** Optimise**.** You will the Customer Operations management to optimise flows from a product optimisation perspective in order to increase efficiencies.
- ** Product focus.** You will identify potential improvements on both and the verification tools.
- ** Stakeholder management. **You will write business with a clear scope and share them with relevant stakeholders.
- ** Integrate. **Assist with the integration of new tools within the Customer Operations department.
- ** Testing. **You will carry out User Acceptance Testing on new tools and released features. You will also be identifying technical bugs and liaise with vendors and product owners to ensure improvements are done to the tool/product.
- ** Optimising tools. **You will find ways of optimising the tools through UAT and analysis of configurations, in order to increase the success rate.
- ** Training. **You will deliver training on the used tools to all impacted stakeholders.
- ** Ownership. **You will own contracts for the verification tools and make sure they are escalated, approved and renewed on time including the invoicing aspect. You will also ensure that JIRA is always up to date and lead training sessions on such a process.

**Qualifications** Which skills should you bring to the pitch**:

- ** Minimum of 2 years’ relevant experience.** Working in a similar operational role with an understanding.
- ** Excellent Understanding of all Customer Operations Functions. **We need your knowledge to reach our goals, along with an understanding project management, managing tickets, and stakeholder management.
- ** Languages.** Our #oneteam consists of more than 50 different nationalities working together to achieve Tipico's mission. **English** is the way we communicate within the company
- score some extra points with us if you can speak and write in **German** too.
- ** Communication Skills. **Communication is key, and therefore we are looking for someone that excels in stakeholder management, communication and presentation skills.
- ** Advanced analytical, decision-making and problem-solving skills. **We need your data analytics and reporting skills to come up with the best solutions for us.

**Additional Information** This is how we score with you**:

- ** Established International Group. **We have a solid foundation on which to grow.
- ** Personal and Professional Growth. **We offer you opportunities to develop and grow to unlock your potential.
- ** Relocation Support. **To make your move to Malta as smooth as possible
- ** Competitive Package. **We care for our employees, offering a competitive salary, Private health and dental insurance, and subsidized parking.
- ** On-site childcare. **Worried about where to leave your 3+ year-old kids? We’ve got a game plan.
- ** Gym Allowance. **Because we love Sports
- ** Modern offices. **Our very own Tipico tower provides an open-plan space with the latest technology.
- ** Events. **Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- ** Supportive Environment. **We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

If you have any questions or comments about this role, our TA team is happy to help you Feel free to reach out to us on our social media channels