Responsible Gambling Specialist

vor 1 Tag

Sankt Julian, Deutschland Trider Ltd Vollzeit

**Who We Are**

What exactly do we do here at White Label Casinos? Well, that’s easy We make white label casinos that players love. And that’s it That’s literally our bread and butter. And we’re damn good at it.

By utilizing our all-in-one casino solution, we’re able to create online casinos for our clients that stand out from the crowd. Because our casinos have flair, they have pizzaz, they have the IT factor that players are looking for. Did we mention we’re modest?

By choosing to work with us, your casino will come fully equipped with features that will set you up for success from day one. Your casino will be MGA and Curacao licensed, loaded with more than 7,000 hit games, and our team of 150+ iGaming specialists will provide you with a range of managed services that’ll help make operating your casino easy.

Headquartered in Malta with staff all around the world.

**Ke**y Responsibilities**

**Duties will include but are not limited too**:

- Be a first response to queries that are raised by Customer Service and other Departments and on internal channels for immediate action.
- Perform RG Risk assessments for player accounts based on Source of Wealth Documentations, Bank Statements submitted, proof of winnings from other casinos to help indicate the level of gambling the player is involved in.
- Analyse players Gameplay patterns such as stakes, sessions lengths, log in sessions, deposits and withdrawals and communications.
- Perform OSINT checks on Higher Threshold cases such as social media, News Articles, Profession
- Raise any cases to the AML team which require SOW/SOI or raise any AML concerns.
- Respond to tickets raised from 1st Level Support for Reviews or assistance they may require.
- Assist with the ongoing monitoring alerts.
- Regularly look out for gaming forums where a pattern/repetitive Complaints are generating from.
- Send out RG Interactions to players
- the interactions to be sent out on a case-by-case basis

**Qualifications**:

- 2+ years in an Operational iGaming role with experience in responsible gaming, player support, or related roles within the gaming industry.
- Willingness to learn and strive to improve the department’s operations.
- A strong Data Analysis and Reporting skills
- Ability to work well in a Team.
- Ability to work under pressure and meet deadlines.
- Knowledge of basic KYC and AML Policies - however separate training will be provided.
- Knowledge of basic KYC and AML Policies - however separate training will be provided.
- Proficient in MS Excel & MS Word, Atlassian, Jira and Confluence

**Preferred Qualifications**:

- Previous RG and/or complaints handling experience
- Previous experience in working within a Multi Brand Operator / White Label Business model
- Previous experience in Payment IQ, Slack, and Jumio

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