Team Lead Customer Solution Support

Vor 6 Tagen

Essen, Deutschland 1NCE Vollzeit

**Your mission**
- As team lead you contribute significantly to the 1NCE success story because the customer solution support team plays an essential role providing excellent technical customer support to our customers
- You are leading the team that provides professional 2nd level support for all technical issues related to our product, support our pre-sales team in customer meetings with technical expertise and provides technical documentation
- You are responsible for the disciplinary and technical management of the team including definition of roles, structures, and processes
- You maintain an inspiring team environment with an open communication culture, set clear team goals, drive team and personal development and are responsible for resource management
- Together with the team you identify optimization potential for the day-by-day work and support the team in implementation
- In collaboration with the 1st level team, you identify opportunities to improve the resolution rate of the 1NCE hotline for technical issues
- You form a team that is currently distributed across three different locations in two support regions
- With your professional background you can discuss with the team members on eye-level

**Our expectations**
- You have successfully finished your studies of electrical engineering, technical Computer Science, or a relatable education
- You have leadership experience in global virtual teams
- In your previous jobs you have gathered experience in troubleshooting procedures and analyzing network protocols
- You are a team player, customer focused and have a confident and competent appearance
- You speak fluent English and ideally also have a basic knowledge of German
- You have an intrinsic motivation to work with cutting edge technology and help the team and 1NCE develop further

**What we offer**
- An exciting environment that will revolutionize the telecommunications market for IoT
- Varied, agile work in a young company with an international team
- A dynamic environment and growth-oriented mindset
- Open and trustful communication among your colleagues
- Short decision-making paths and a lot of creative freedom - with us you can really get involved and help to shape the future
- Trusted working hours, laptop, handy
- A modern office in a central location within the city with drinks, fruits, snacks and a good connection to public transport
- Urban Sports Club
- Nilo.Health platform for your well-being

**Take your 1NCE in a lifetime opportunity **
**We want you**

1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills.

Are you ready to join us in shaping the future of the IoT? 1NCE offers you unique career opportunities in one of the fastest growing markets in the world.

Location: Sternengasse 14-16, 50676 Köln

Work Location: Hybrid remote

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