Partner Operations Associate

**Company Description**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

**So, why work at Wolt?**

At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**

We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

**Join us today to build Wolt together.**

As a result of Wolt’s rapid expansion, we need a Partner Operations Associate that helps our restaurant partners to succeed at Wolt in Germany. As a Partner Operations team member, you will support our existing restaurant partners, help them solve problems and answer their queries. You will interact on a day to day basis with our restaurant partners, look after them, and make sure they are set up for success at Wolt

**You’re excited about this opportunity because you will be**
- maximizing our restaurant partners’ opportunity for success, by solving their operational requests.
- managing dashboards to ensure a structured and quick response to our restaurant partners.
- using data to reactively contact restaurant partners in order to improve their performance
- assisting the Partner Operations team in handling more complex support tickets.
- enhancing the experience for Merchants, offering day-to-day support and improving the speed and efficiency of the resolution of operational requests.
- assisting the restaurant team with other ad-hoc tasks.

**What we offer**
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Cool office in the heart of Berlin
- Discount on Wolt orders

**Qualifications**
- Fluency in German and a good level of English.
- Solid experience from a previous support, administration, or account management role.
- Strong communication skills and interpersonal skills, with the ability to manage expectations and deal effectively with many customers on a daily basis.
- Experience from within the restaurant industry is a plus.
- Structured, detailed and service-oriented.
- Self-starter with a passion for food.

**Additional Information