Supervisory Customer Service Technician Nf-03

**Duties**:

- Actively directs work of the Value-Added Tax (VAT) Office by performing a wide variety of clerical and administrative support functions. Assigns, directs, and supervises the work of assigned staff
- Receives service requests from customers. Responds proactively, verbally or in writing to assure appropriate actions in dealing with the customer base.
- Advises staff in problem solving methods and action. Reviews data from various sources for system input. Establishes and maintains electronic and/or hard copy records on customer accounts.
- Facilitates and coordinates communication and transactions with staff, customers and organizational department managers to ensure accurate account maintenance. Responsible for preparation of document distribution to customers.
- Creates work schedules. Reviews leave for approval, determines performance objectives, and performs performance ratings. Assists in developing policies and procedures for more effective operations.

**Requirements**:
**Conditions of Employment**:

- Direct Deposit and Social Security Card is required
- Meet qualification/eligibility/background requirements for this position.
- A probation period of one year may be required.
- Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
- Successfully complete a health screening. Immunizations required as a condition of employment for the health and safety of those in the facility.

**Qualifications**:
One (1) year of demonstrated experience in data processing and customer service.
One (1) year of demonstrated experience leading employees and directing work.
Knowledge and experience with Microsoft Suite.
Must possess excellent verbal and written communication skills.

**Highly Preferred Criteria**
- Possess six (6) months of work experience in a supervisory position.
- Possess One (1) year of VAT Office experience.
- Proficiency speaking, writing, and reading the German language.

APPLICANTS MUST ADDRESS THE HIGHLY PREFERRED CRITERIA in THEIR RESUME. CANDIDATES WHO DO NOT SUBMIT THE HIGHLY QUALIFYING CRITERIA WILL NOT BE CONSIDERED AMONG THE HIGHLY QUALIFIED.

**Education**:
There is no education requirement for this position.

**Additional information**:
**Manual Applications**:
**Allowances, Incentives, and PCS Costs**:

- Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- Allowances, differentials, or incentives **are not** authorized.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here

**Please check out our Applicant Information Kit**:
**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.

**Overseas Employment Eligibility**
- **U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.**:

- **In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

**Applicants can claim the following eligibilities in the following order**:
Under DoD guidelines, SEP is lost once a spouse obtains or declines a regular or permanent Appropriated Fund (APF) or Non-Appropriated Fund (NAF) position whether the preference was applied or not (this includes AAFES positions).

Required documents for each consideration category can be found in the applicant information kit. Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.
- Benefits

Review our benefits
- Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Resume

**The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference**:

- Cover Letter
- DD-214/ Statement of Service
- DA 3433
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action

Referral li