Customer Support Specialist

vor 2 Wochen

Köln, Deutschland LOGEX Vollzeit

At **LOGEX**, we help healthcare organisations make data-driven decisions that lead to better patient outcomes and smarter hospital operations. We are now looking for a **Customer Support Specialist** to join our remote team in Germany. You will be the first point of contact for our customers, ensuring a smooth, professional, and solution-oriented experience with our digital products.

**Your role**

As a Customer Support Specialist, you will be the go-to person when our healthcare clients need support. You’ll manage and route support tickets via Salesforce Cloud, upload raw data, and ensure that every issue is handled by the right expert. You will also proactively look for solutions and improvements to enhance the customer experience.

**What you’ll do**
- Be the first line of support for healthcare customers using our digital tools
- Organise and manage incoming support requests
- Ensure tickets are assigned to the right internal experts
- Upload and validate raw data files as part of the support workflow
- Proactively investigate and resolve customer issues
- Contribute to customer success initiatives and ongoing support
- Prepare and lead customer workshops
- Support the development of new digital tools and functionalities
- Collaborate with Sales and Marketing in daily activities

**What you bring**
- 3-6 years of experience in healthcare, ideally supporting digital solutions
- A university degree in e.g., Business Administration, Health Economics, Public Health, Computer Science - or equivalent practical experience
- Strong understanding of clinical workflows; experience in operating rooms is a plus
- An existing network in the healthcare sector (e.g. hospitals, medical tech, HIS providers)
- Ability to build long-term relationships and strategic partnerships
- Solid IT user skills and comfort working with digital platforms
- Fluent German and English (spoken and written) are required
- Willingness to travel occasionally within Germany

**Why LOGEX?**:

- A mission-driven company that helps healthcare thrive through the power of data
- A remote-first position with flexibility and autonomy
- Work with a collaborative and international team
- Opportunities to grow your role and contribute to innovative digital healthcare solutions

  • Customer Support Specialist

    Vor 2 Tagen

    Köln, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit

    Ready to turn your German language skills into an international career opportunity? Join a fast-growing, global environment where your voice matters and your work makes an impact — all while living in Greece. About the RoleAs a Customer Support Specialist (German Market), you will be the first point of contact for customers, delivering high-quality support...

  • Customer Support Specialist

    Vor 2 Tagen

    Köln, Nordrhein-Westfalen, Deutschland Paymenttools (Deutsch) Vollzeit

    Kurz und knapp: Wir suchen ab sofort Unterstützung für unser Customer-Success-Team Wenn Du nach dem besten Kapitel Deines Arbeitslebens suchst, dann herzlichen Glückwunsch Deine Jobsuche hat jetzt ein Ende. Moderne Zahlungsmethoden sind etwas ganz Wunderbares. Apple Pay, PayPal, Kreditkarte: die Liste an Zahlungsmöglichkeiten ist lang. Aber leider...

  • Customer Service Specialist

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Cox Automotive Europe Vollzeit

    Kundenberater / Customer Service Specialist (m/w/d) - French and/or Dutch & English SpeakingWorking 2 days a week in our office in Cologne.We are currently looking for a French and/or Dutch and English Speaking Customer Service Specialist for our Cologne office. (Ideally with a background in customer support / kundenservice – for example as a...

  • Customer Service Specialist

    vor 2 Stunden

    Köln, Nordrhein-Westfalen, Deutschland Cox Automotive Europe Vollzeit

    Kundenberater / Customer Service Specialist (m/w/d) - Dutch & English SpeakingWe are currently looking for a Dutch Speaking Customer Service Specialist for our Cologne office (ideally with a background in customer support / kundenservice – for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar).This is your opportunity to make...

  • Customer Support Specialist

    Vor 6 Tagen

    Köln, Deutschland Avantgarde Experts Vollzeit

    AVANTGARDE Experts vermittelt deutschlandweit Software-Engineering-Experten für Webentwicklung, Mobile, Data Science, AI und in vielen weiteren Bereichen - jetzt bewerben und einen spannenden Job bei einem unserer namhaften Kunden erwerben! **Für unseren Kunden in Köln besetzen wir ab sofort folgende Position in Arbeitnehmerüberlassung**: Customer...

  • Customer Service Specialist

    vor 7 Stunden

    Köln, Nordrhein-Westfalen, Deutschland Cox Automotive Europe Vollzeit

    Kundenberater / Customer Service Specialist (m/w/d) - French & English SpeakingWe are currently looking for a French & English Speaking Customer Service Specialist for our Cologne office (ideally with a background in customer support / kundenservice – for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar).This is your...

  • Customer Service Specialist

    vor 7 Stunden

    Köln, Nordrhein-Westfalen, Deutschland Cox Automotive Europe Vollzeit

    We are currently looking for a Customer Service Specialist for our Cologne office (ideally with a background in customer support / Kundenservice – for example as a Kundendienstmitarbeiter, Customer Service Agent or similar).This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the...

  • Customer Support Representative

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Essence Coaching Group Vollzeit

    Customer Support Representative - German & English Are you a German-speaking professional ready to support corporate travel clients with outstanding service? We're looking for a dedicated Customer Support Representative (German + English) to join our international team On-Site in Bulgaria. Start your career with a major welcome bonus and a great base salary...

  • Customer Support

    vor 2 Wochen

    Köln, Nordrhein-Westfalen, Deutschland Sportlädchen Jobs Vollzeit

    Deine Aufgaben Als unser neuer Kopf im Kundensupport bist du der Fels in der Brandung und der Motor für unsere Customer Experience:Omnichannel-Management: Du organisierst, managst und beantwortest alle eingehenden Kundenanfragen über unsere verschiedenen Kanäle (E-Mail, Chat, Social Media).Automatisierung & KI: Du bist verantwortlich für die Einführung...

  • Customer Support Assistenz

    Vor 2 Tagen

    Köln, Nordrhein-Westfalen, Deutschland Inspyr GmbH (drink&paint) Vollzeit

    Vertragsart: MinijobStart: ab sofortStandort: RemoteDu bist serviceorientiert, kommunikativ und hast Freude daran, Menschen weiterzuhelfen? Du arbeitest strukturiert, zuverlässig und bringst eine Hands-on-Mentalität mit?Wir sind ein junges, stark wachsendes Start-up und möchten gemeinsam mit Dir unseren Customer Support weiter...