Customer Service Specialist

Kundenberater / Customer Service Specialist (m/w/d) - French & English Speaking

We are currently looking for a French & English Speaking Customer Service Specialist for our Cologne office (ideally with a background in customer support / kundenservice – for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar).

This is your opportunity to make an impact, bring in your expertise and grow with an ambitious team that is transforming the industry.

Cox Automotive is a global powerhouse deeply rooted in the U.S. and now expanding its footprint in Germany, with over 29,000 employees across five continents and backed by its parent company Cox Enterprises, which generates around US$22 billion in annual revenue. As part of the Cox Automotive family, you'll contribute to a world-leading organization that brings together top-tier brands to drive innovation across the entire automotive lifecycle.

Why Join Cox Automotive Europe

• Competitive salary
• Hybrid working model - Working from home 3 days per week
• 40 hours per week. Monday–Friday. Hours between 08:00–17:00 (CET) schedule
• 28 days holiday + your birthday off
• Well-Being Day each year to relax and recharge
• Paid Charity Day to support a cause that matters to you
• Modern office in Cologne (Köln Mülheim – near Mühlheimer Brücke / 5 min to Von-Sparr-Straße Haltestelle)
• Full training & development opportunities in a start-up environment
• A diverse, supportive team and a dynamic, growing company culture

What We're Looking For

• C2 level fluency in French & B2 / C1 level fluency in English is essential.
• Ideally at least 3 years' experience working in a customer service / kundenservice (phone, chat or email) role with proven ability to handle enquiries and resolve issues with empathy and efficiency (for example as a Kundenberater, Customer Service Agent, Call Centre Agent or similar).
• Basic understanding of automotive operations (dealerships, wholesale, auctions, inventory flow) and familiarity with vehicle terminology, VINs, titles and inspection processes would be advantageous, but is not essential.
• Strong verbal and written skills with the ability to explain complex processes clearly and stay professional under pressure.
• Proactive in diagnosing issues, managing expectations and staying calm during escalations.
• Comfortable navigating multiple systems during customer interactions (i.e. Microsoft Office, CRM systems and ticketing tools e.g. Salesforce, Genesys, Service Cloud).

What You'll Be Doing

• First point of contact for buyers and sellers on our automotive marketplace handling everything from general enquiries and vehicle logistics to finance queries and claims.
• Build strong customer relationships by being their trusted go-to for day-to-day support and ensure every customer enjoys a seamless experience throughout the vehicle buying and selling process.
• Resolve customer issues quickly and effectively, from listings and sales queries to disputes and claims. You will manage escalations and work closely with our logistics, finance, sales, buyer and operations teams to ensure every case is handled smoothly.

Be a part of something big

At Cox Automotive Europe, we are re-shaping the future of digital wholesale in Europe. Our platform connects vehicle manufacturers, fleets, dealers and mobility providers across markets – creating a smarter, faster and more transparent vehicle trading experience.

Based in Cologne, we are building a diverse international team with one shared goal: transforming the way the automotive industry does business.

We're Committed to Inclusion

We welcome applications from all qualified individuals regardless of gender, age, disability, ethnic background, religion, or sexual orientation.

Ready To Join Our Team & Make A Difference?

Apply now and drive your career forward with one of the automotive industry's most trusted names.

We are looking forward to receiving your CV in English for our Customer Service Specialist role working at our Cologne Office.