Teamlead (F/m/d) Workplace Tech Support &

Join a fast paced growing Music Business as Teamlead (f/m/d) Workplace Tech Support & Infrastructure in our headquarters in Berlin.

**Your Mission at BMG.**

In your role, you will be accountable for our workplace tech support team supporting our 200-strong Berlin location including our executive team, as well as our other European offices. You would have responsibility for providing technical guidance of the corresponding teamleads in London and New York. Your mission is to operate and continuously improve BMG’s workplace technology platform and to provide first-class support to BMG’s staff.

**Your Responsibilities.**
- Manage team of 3-5 workplace tech support engineers, 2 country teamleads (dotted-line), and external vendors.
- Oversee day-to-day support of approx. 200 local and 100 remote staff members.
- Own incident/problem/change management processes for workplace tech support.
- Be point person for executive board members and their offices and be readily available for hands-on support when necessary.
- Own management of global Office 365 tenant, as well as other workplace-related software.
- Oversee support for audio-visual setup in meeting rooms for optimal meeting experience (Polycom, MS Teams, Zoom) and sound experience.
- Operate Cisco-based network day-to-day in cooperation with Network & Security team.
- Manage workplace hardware procurement.
- Assist in security incident management.
- Continuously improve and mature incident/problem/change management, starter/changer/leaver, procurement and other processes.

**Your Profile.**
- You completed a Masters or Bachelors degree in computer science, engineering or similar.
- You have managed a small-medium sized team of workplace support engineers
- You have hands-on experience in support executives and staff with their laptops, desktops and mobile devices.
- You have experience in managing audio-visual equipment.
- You have managed, or at least experience with, incident/problem/change management.
- You have experience with managing Office365, Jamf, SCCM, Okta, Cisco and Juniper or equivalents.
- You have a deeply rooted drive to provide high-quality customer service with a great deal of empathy.
- You have shown the ability to prioritize (and deprioritize) work effectively.
- You are a good communicator and you’re comfortable adjusting your communication to different character types.
- You appreciate continuous learning and having an impact.
- English is a must, German a nice to have.

**Now let’s see what’s in it for you.**
- Working in an exciting and growing industry, for the most modern music company.
- A modern, collaborative and flexible work environment.
- Being part of an amazing, truly global tech team.
- Operating a globally harmonized tech setup.
- Opportunity to work together with amazing professionals of other divisions of Bertelsmann, our parent company.
- Working with a fun and exciting community of professionals with a passion for working for artists and songwriters.

**What you should know about us.**

BMG - est. 2008 - is the world’s fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world’s Most Innovative Companies by Fast Company, BMG’s pitch is unique - a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG’s 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history. BMG is owned by international media, services and education company Bertelsmann.

**Come as you are.**

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are.
- BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’.

**Unternehmen**:BMG RIGHTS MANAGEMENT GmbH - Corporate

**Land**: Germany

**Region**: Berlin

**Stadt**: Berlin

**Postleitzahl**: 10117

**Job ID**:249425