Team Lead Revenue Management

The Team Leader, Revenue Management has responsibility for delivering the total value proposition of the fee-based revenue management service (RM Service) for the respective region. This includes accountability for a team of RM specialists and analysts, hotel adoption of Wyndham’s Revenue Management tools, and strategies, as well as management of the billing process for their clients (hotels).

He/she will work closely with the Director Revenue Management, and the broader commercial team to align on best practices and strategies to optimize positioning, pricing, and effectiveness of our service for the region.

The primary purpose of this role is to supervise the day-to-day activities of the team to understand and communicate Revenue Management best practices and strategies to hotels that are engaged in this fee-based service.

The Team Lead Revenue Management Western/Northern Europe is based in Berlin or London and will report directly to the Director Revenue Management Europe.

**Job Summary**:
This role will direct their team to communicate and educate the clients (hotels) on proper pricing, competitive positioning, and restrictions and lead the sub - regional meeting to communicate commercial strategies.

This will be accomplished via audits of the property’s existing system(s) set-up; building, maintaining, managing, and communicating the entire rate loading process; and analyzing competitive rate shopping reports to ensure inventory availability and rate parity in all applicable WHR distribution channels and the PMS.

The individual will help create clients (hotels) action plans to maximize RMS hotel room revenue and grow the RevPAR Index (market share) and profitability for each hotel in a portfolio.

In addition, they will be responsible for supporting the function to achieve 3 primary objectives:

- Generate fee income for Wyndham that meet forecasted/budgeted income to Wyndham EMEA EBITDA.
- Lead the team to deliver against the service value proposition, ensuring hotels have a return on investment from the services provided.
- Grow the portfolio of served clients, and increase revenue through upselling to higher levels of services

**Complexity**:

- Decision-making authority is at a low-medium level, although it does facilitate revenue generating processes for supported hotels.
- Work consists of routine tasks, processes, or operations. The employee selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.
- Problems generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
- Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom-line performance and immediate department.
- Serves as a project support team member working to achieve defined goals.
- Require regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.
- Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes/systems/products to make improvements
- Analysing information and evaluating results to choose the best solution and solve problems.
- Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

**Scope and Financial Responsibility**:
The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All of these are designed to generate incremental revenues, and customer loyalty, and increase brand awareness for properties while minimizing the opportunity costs of not having adequate rates and inventory available for sale across various channels.

The position has a fee generation impact on Wyndham EMEA EBITDA through the fee-based income of our services.

The position has a revenue impact on Premium Level to facilitate day-to-day revenue management tasks including budgeting, forecasting and pricing.

**Key Competencies and Skills**:

- Ability to effectively adjust to major changes in work tasks or the work environment.
- Skilled at focusing and guiding others in accomplishing work objectives.
- Skilled at building a cohesive team and facilitating goal accomplishment.
- Ability to interact with others in an honest, fair, and respectful way; giving others confidence in one's intentions and those of the organization.
- Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- Ability to develop and sustain productive customer relationships; actively seeking information to understand an