Team Lead Customer Success

**Why should you join?**:
DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

**Your Responsibilities**:
As Customer Success Team Lead (M/F/d), you will manage individual and team activities to improve customer satisfaction to create loyalty and long term customers.

Your responsibilities will include:

- You will manage the global Customer Success team in EMEA and the US. Your responsibilities include overseeing their work, developing the team, conducting annual appraisals, and approving timesheets and PTO.
- You will oversee global Customer Success processes to ensure efficiency, transparency, and clarity, enabling the team to provide excellent and knowledgeable customer service.
- Building cooperative relationships with Authorized DocuWare Partners and internal DocuWare teams and departments will also be part of your responsibilities.
- You will communicate with customers to gain a comprehensive understanding of their experience with our products.
- Acting as the voice of the customer both internally and with our partners, you will ensure the successful use of our DocuWare systems and foster long-term user relationships.
- You will thoroughly document detailed use case information, compile product improvement suggestions, and identify potential case studies for marketing initiatives, as well as opportunities for expansion to support sales and account management efforts.

**What you need to succeed**:

- You have completed a university degree.
- You are analytical and approach tasks with a critical mindset.
- Additionally, you are organized and detail-oriented in your work, while also being goal-oriented and driven to achieve results.
- You excel at building and maintaining strong customer relationships and can work effectively both within a team and independently.
- You are capable of communicating, collaborating, and managing within a global team environment.
- Your excellent communication skills in both English and German, both written and verbal, set you apart.
- Ideally, you are proficient in Microsoft products.

**What we can offer**:
There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

- Globally distributed, **international teams**: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
- ** Flexible work location and hours**: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
- ** Individual support**: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences, internal team building measures...).
- ** Well-earned rest**:35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
- ** Healthy food**: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
- ** Good accessibility**: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
- ** Team spirit**: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
- ** Sustainability and social commitment**: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
- Your **health matters**: DocuWare subsidizes your company pension plan
- Lastly, and most importantly, we offer a **stable job** with a well established and growing company.
- ** Unique benefits**: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
- We only use the **latest technologies** - find out more on Stackshare.

For better insights, check us out on Instagram

**Your hiring partner**:
**Anja Krieling**
Specialist Recruiting & Employer Branding