Customer Solutions and Applications Engineer

Here is why you are going to love this role
Utilize your love for customer interactions and your hands-on technical knowledge of electro-mechanical systems in this Customer Solutions and Applications Engineering position working with cutting-edge space mechanisms and solar arrays at Dcubed. We are seeking a technical expert who enjoys working directly with clients to provide a superb customer success experience with Dcubed's innovative products and solutions. You will support the customer lifecycle for onboarding, customer adoption, ongoing support, optimization and expansion, retention, and overall customer satisfaction. Moreover, you will be the main point of contact for all technical inquiries related to best practices, ideal use cases, and other general inquiries. As a Customer Solutions and Application Engineer, you will be responsible for customer retention and preventing churn across the customer base from a technical side.

If you are a technical expert with outstanding people skills who thrives on being on the front lines of a business, this is your chance to build a great career with an industry-leading NewSpace company.

At Dcubed, we're redefining the future of space exploration. As a Customer Solutions Engineer, you'll work with international customers, help deliver groundbreaking technologies and play a vital role in shaping our journey into space. This is your chance to grow with a dynamic, fast-paced company where passion, purpose, and performance meet.

You'll:

• Answer inbound technical support requests and perform technical check-in and follow-up with existing customers
• Own, update and maintain product documents
• Create educational articles on best practices/lessons learned/how-to-use for customers and prospects
• Plan and execute customer on-sites to support their technical product implementation/application
• Lead the technical coordination of In-orbit demonstration (IOD) flight missions
• Write and present technical papers and posters at international space conferences and workshops
• Create customer application workshops and supporting webinars
• Support the sales and BD team at conferences for customer meetings and booth staffing
• Conduct competitive landscape analysis and gather technical business intelligence
• Support the R&D team with the development of new products aligned with market needs

Here Is What You Bring To The Table

• Bachelor's and/or master's degree in mechanical/mechatronics/aerospace engineering, or a related technical field
• Understanding of fundamental technical principles, mechanics and experience with CAD and environmental testing
• Experience in the space sector a mechanical/mechanisms engineer with strong customer focus
• Experience in GD&T, machining processes and techniques as well as experience with high performance materials, surface treatments, and lubricants for space applications is a plus
• Track record of driving customer success and aligning within complex customer environments at executive and department levels
• Ability to understand customer requirements, develop and guide their thinking to identify measures of success, designing an application to meet them and ongoing plan to increase value over time
• Solid organization and multi-tasking skills, exceptional communication abilities, and interpersonal skills
• You are a problem solver, both on the technical and non-technical side and you aim to find solutions
• Storytelling ability, in both technical and non-technical settings
• You have a strong urgency to complete tasks and have a measurable impact on the business
• You have experience with planning and executing customer visits, technical reviews, for executive level clients and key stakeholders; this includes preparing internally and orchestrating externally
• You show a strong bias for action combined with a natural inclination to take the initiative and own the result
• Attention to detail and following up on analyses with clear assumptions, rationale and solid logic
• You are most likely already working in this role and are looking for more growth and responsibility
• Willingness to travel for business trips/conferences/customer visits (up to 40%)
• Fluency in English; eligibility to work in the EU

Interested?
If you are seeking an exciting new challenge in a growth-oriented role, apply today by providing your CV and if you like, your cover letter and examples of your work.

About Us
Dcubed is a fast-growing NewSpace company headquartered in Germering/Munich which accelerates space exploration through durable and affordable space hardware. Our easy-to-use and readily available space mechanisms and subsystems (solar arrays, deployable structures) have flown over a dozen times to space and are used by many of the leading space companies in the world.

We are an inclusive workplace where all are welcome (f,m,x) and we offer a comprehensive benefits package.