Head of Platform Engineering

**YOUR MISSION**:
As the **Head of Platform Engineering (f/m/d)** at Parloa, you will be responsible for overseeing our platform functions, such as phone and software infrastructure. You'll be instrumental in scaling our platform, ensuring stability, and meeting stricter compliance requirements. You will lead multiple teams consisting of DevOps, VoIP, Data and Quality engineers. You love learning. Empowering and enabling people is close to your heart.

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**IN THIS ROLE YOU WILL**:

- Manage and guide our DevOps, VoIP, Data and Quality engineering teams, fostering collaboration and continuous learning
- Develop strategies to better prepare our infrastructure for scale, expansion and compliance requirements
- Implement high availability and disaster recovery strategies
- Establish clear global on-call and incident processes for efficient response and resolution
- Provide tools and mentorship to Engineers for independent monitoring, debugging, and deployment
- Provide guidance and mentorship to help improve the leadership skills of team leads and engineering managers
- Participate in hiring and performance reviews
- Help develop and shape our engineering culture

**WHAT YOU BRING TO THE TABLE**:

- Experience leading multiple cross-functional engineering teams
- Deep knowledge of software infrastructure, network infrastructure, and cloud technologies (Azure, AWS, GCP) and Kubernetes
- Data-driven thinking for continuous improvement
- Excellent communication, organizational, and analytical skills
- Experience delivering SaaS solutions

**WHAT'S IN IT FOR YOU?**:

- Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days
- Attractive compensation package with equity
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth
- Flexible working hours, 28 vacation days and workation opportunities
- Regular team events, game nights, and other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity

**Your recruiting process at Parloa**:
Recruiter video call Meet our VP of Engineering Expert interview(s) Meeting the team Founder interview

**Why Parloa?**:
Join Parloa in revolutionizing customer communication with Artificial Intelligence We're a leading Conversational AI platform partnering with industry giants like Allianz, Congstar, Swisslife, and HSE. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.

We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.

By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
- **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.