Head, Operations Excellence
vor 9 Stunden
**Company Description**
foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
At Delivery Hero, we are building the future of quick commerce. With more than 300 dark stores across 11 countries, our DMART Operations team ensures millions of customers receive their orders quickly, accurately, and with the highest quality standards.
We are seeking a Regional Operational Excellence Manager to lead strategic initiatives and cross-functional improvement programs across our fulfillment network. This role is central to driving efficiency, scalability, and customer satisfaction at a truly global level.
**Responsibilities**:
- Lead Strategic Initiatives: Design and deliver regional projects that elevate fulfillment performance and operational efficiency
- Picking productivity
- Order accuracy and error rates
- Inventory accuracy and shrinkage
- Order cycle time and fulfillment speed
- Operational cost efficiency
- Data-Driven Execution: Use advanced analytics and benchmark against world-class fulfillment standards to identify and deliver high-impact initiatives
- Cross-Functional Collaboration: Partner with country operations, central functions, and senior leadership to align on improvement priorities, share best practices, and close performance gaps
- Process Optimization: Standardize and improve DMART routines and workflows to ensure fast, reliable, and scalable fulfillment
- Capability Building: Coach and develop local teams, team leads, and country managers in Lean thinking, performance management, and project delivery
- Change Leadership: Act as a change agent, embedding a culture of continuous improvement and ensuring sustainable impact across all regions
**Qualifications**
- Degree in Supply Chain, Engineering, Business, Operations, or a related field
- Proven track record leading cross-country or multi-site change programs in e-commerce, grocery, retail, or logistics
- Hands-on experience with Lean, Six Sigma, Kaizen, or similar methodologies
- Strong leadership, coaching, and communication skills, with the ability to influence and upskill teams both remotely and on-site
- Advanced data analysis skills (Excel, Google Sheets, Grafana, Tableau), with the ability to translate insights into measurable outcomes
- Highly analytical, KPI-driven, and execution-focused, with strong project management experience in fast-paced environments
- Ability to align physical processes with digital systems to identify bottlenecks and unlock efficiencies
- Strong stakeholder management skills and experience collaborating across functions and senior leadership
- Fluent in English; additional languages are a plus
**Additional Information**
Joining Delivery Hero means becoming part of a global leader in quick commerce. You will work in a diverse, international environment, driving meaningful impact across multiple markets and shaping how millions of customers experience our service every day. We offer the opportunity to take ownership of large-scale initiatives, grow your career, and be part of a company that thrives on innovation and continuous improvement.
-
Head of Global Merchant Operations Excellence
vor 9 Stunden
Berlin, Deutschland Wolt - English Vollzeit**About Wolt**: At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we...
-
Head of Operations
vor 1 Woche
Berlin, Deutschland Intus Workforce Solutions B.V. Vollzeit**Über uns**: Swisio ist führender Anbieter von cloud-basierten Lösungen für Workforce-Management im Gesundheitswesen. Mit unserer modernen Software unterstützen wir Krankenhäuser, Reha-Kliniken und soziale Einrichtungen, ihre Dienstplanung effizienter und flexibler zu gestalten. Zur Verstärkung unseres Teams suchen wir eine erfahrene und dynamische...
-
Head of Operations
vor 1 Woche
Berlin, Deutschland LIQID Investments GmbH VollzeitYour Role We are looking for a Head of Operations (d/m/w) to drive efficiency, automation, and operational excellence at one of Europe’s leading digital wealth managers. In this role, you will lead a growing cross-functional team that designs the system landscape and processes behind areas like customer service, trading, and sales operations. You will...
-
Head of Operations
vor 1 Woche
Berlin, Deutschland Merantix Momentum (Berlin) VollzeitWhat we do Merantix Momentum is a Berlin-based multi-million revenue AI startup with around 50 full-time employees focusing on accelerating AI adoption across many industries through B2B solutions, as well as publicly funded research projects. We work across several domains, including automotive, manufacturing, retail, healthcare and many more, transforming...
-
Head of Operations
vor 1 Woche
Berlin, Deutschland LIQID Investments GmbH Vollzeit**Your Role**: We are looking for a **Head of Operations (d/m/w)** to drive efficiency, automation, and operational excellence at one of Europe’s leading digital wealth managers. In this role, you will lead a growing cross-functional team that designs the system landscape and processes behind areas like customer service, trading, and sales operations. You...
-
Berlin, Deutschland Amazon Deutschland S38 Transport GmbH - L98 Vollzeit**DESCRIPTION**: Betriebsleiter / Niederlassungsleiter / Logistikleiter / Produktionsleiter / Fertigungsleiter / Qualitätsleiter / Head of Operations oder vergleichbar als Operations Manager für unsere Delivery Station in Bayreuth gesucht! Falls Du für die Stelle umziehst und Deine Heimatadresse mindestens 80 km vom Standort entfernt liegt, unterstützen...
-
Head of Operations
vor 2 Wochen
Berlin, Deutschland Patronus Group Vollzeit**Einfach. Sicher. Leben.** **Mit Patronus.** Wir sind mehr als nur ein Anbieter für intelligente Notruf-Uhren. Wir sind echte Visionärinnen. Als modernes Healthtech Start-up aus Berlin mit finanzstarken Investoren im Rücken sind wir fest dazu entschlossen, den Alltag von Seniorinnen überall auf der Welt sicherer und unabhängiger zu machen. Damit in...
-
Head of Operations @saas Startup
vor 2 Wochen
Berlin, Deutschland hellomateo VollzeitMöchtest du die Zukunft eines schnell wachsenden Berliner Startups aktiv mitgestalten? Bist du bereit, unsere operativen Prozesse auf das nächste Level zu heben und ein starkes Team zu führen? Dann suchen wir dich als Head of Operations bei hellomateo! Wir sind ein B2B SaaS-Startup mit der Mission, das Messenger CRM der Zukunft zu bauen. Über 2000+...
-
Head of Operations
vor 2 Wochen
Berlin-Kreuzberg, Deutschland Medbelle Vollzeit**About this role**: As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves. Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of...
-
Head of Sales Operations B2B
vor 9 Stunden
Berlin, Deutschland imago stock & people GmbH VollzeitIMAGO is a leading agency for visual content with over 800 million photos and videos ranging from sports, news and entertainment to nature and creative assets. Top national and international clients from segments such as news media, broadcast, sports, brands & corporate use our content every day. More than 80 dedicated employees make up our international...
