Customer Support Employee M/w/d
Vor 7 Tagen
**Customer Service Center**
**Hamburg**
**Full Time**
Full-time | Permanent | Munich, Frankfurt, Stuttgart, Hamburg, Osnabrück, Cham, Düsseldorf
**YOUR TASK SCOPE**:
- Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
- Taking customer inquiries, analyzing, and offering solutions
- Answering questions about our software directly as well as via our ticket system
- Advising customers on the implementation of HR processes
- Close collaboration with our consultants and the development department
- Developing and testing corresponding solutions
- Documenting the activities carried out in our ticket system
**YOUR SKILLS**:
- Completed education, ideally in the IT field
- Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
- Customer
- and service-oriented work and teamwork skills
- Strong communication skills
- Good technical understanding
- Good English skills
**WE OFFER**:
- **Onboarding**: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program
- **Benefits**: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits
- **Company Culture**: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day
- **Career and Development**: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning
- **Health Initiatives**: Check-ups, health campaigns, Wellhub, JobRad, company doctor
- **Security and Stability**: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product
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