Customer Service Employee

**What does the role of** **Customer Service Employee entail?**

As a customer service employee, you will enjoy a wide array of activities. You are the first point of contact for all operational questions between our customer Johnson & Johnson Medical, one of the world’s leading medical technology companies, at their site in Norderstedt. Translating operational questions to solutions is your daily activity. The role will be working under the Marketing and Sales Department and report directly to the Country Manager Germany. The employee will be 20-24 hours (0,5/6 fte) on-site at Johnson & Johnson and will be integrated into the customer team.

**What will you be doing on a day-to-day basis as a** **Customer Service Employee?**
You act as a customer service contact person for this specific site, administrative handling of orders/quotations in the system and managing the order book, communicating and following up on issues with the customer, receiving customer complaints, and offering advice on MAG45 products are your responsibilities.

Moreover, you are the gatekeeper of the KPI’s. You achieve this by guarding and improving internal KPI’s, translating internal KPI’s to external reports, and ensuring that customers meet their commitments with regard to orders and payments.

Together with your strong entrepreneurial skills and you know what the expectations of the customer are. You are capable of proactively identifying deviations in contracts and supporting the route to customer satisfaction.

Your operational responsibilities also entail the handling of materials and making sure the goods are received and in place. You help us to achieve that promise to our customer that we provide order, tidiness, and well-organized stock is realized at all times.

**When do we have a match?**
Your previous employers describe you as self-supportive, accurate, and orderly in your tasks with the mindset of delivering the best customer experience. You are a team player and you have experience working with teams with different priorities.

You are commercially sensitive: when an opportunity occurs, you do not hesitate to take the appropriate actions. You are systematic and analytical in your decision-making process and ensure that the timing and your advice are right while giving advice to the customer.

Moreover, you recognize yourself in the following background and skills**:

- Bachelor level preferably in a technical area (Abgeschlossenes Studium im Bereich Wirtschafts
- oder Ingenieurwesen oder vergleichbare kaufmännische Ausbildung, z.B. Industriekaufmann);
- Minimum 3-5 years of experience in a technical environment with concern for commercial goals (Mehrjährige Berufserfahrung, idealerweise mit Vorkenntnissen betreffend Dreh-, Schneid-, Fräswerkzeugen oder Zerspanungswesen);
- Experience in working in a multi-disciplinary and multinational environment;
- Fluent German speaker and fluent in English (written and spoken);
- Experience in working with Microsoft Office (MS Excel is mandatory);
- Experience in working with ERP systems is a big plus point;
- Experience with working in a multinational environment
- Available 40 hours per week (full-time);
**Why would you choose MAG45 as a Customer Service Employee?**
MAG45 is an international market leader. We are the reference in integrated supply. We continuously develop our differentiating value proposition. We are part of the financially sound Solar Group and brand-independent. MAG45 is a non-hierarchical organization where we encourage our employees to take initiative, be entrepreneurial, work on personal development, and grasp career opportunities. We offer excellent primary and secondary employment conditions.

**Interested in this diverse and entrepreneurial role?**
Please send your English CV and motivation letter right away.

For more info, please contact our HR Business Partner, Felix Bindels at (+31) 6 - 239 19503
Reference checks and assessments are an integral part of our interview process

**Job Type**: Part-time

**Language**:

- German (preferred)

Work Location: One location