Head of Product Customer Solutions

Location

Berlin

Contract

Full time

Job Category

Product Management

**The Role and The T**eam**

Zalando Payments GmbH (ZPS) builds the technologies for all financial transactions in the Zalando Fashion Store and our other consumer-facing apps. We strive to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the backend. Through smart risk steering, we boost conversion and deliver a competitive advantage to our customers and partners (merchants). As the Head of Product Customer Solutions at Zalando Payments GmbH, your role centers around leading and shaping our customer-facing payment products. You are managing a cross-functional team of product, business, and analytics leads dedicated to building the most convenient and preferred payment products for European lifestyle customers shopping on Zalando. You will be responsible for managing and improving our diverse payment method portfolio, improving existing internal and external payment products as well as integrating or designing new payment products based on local customer needs and in close collaboration with the Zalando Platform and Markets Teams. This role requires a visionary leader and expert in Payments/Fintech to drive the product strategy and vision in line with Zalando Group goals and ensure the most seamless integration of payment processes, enhancing the overall customer experience.

**INCLUSIVE BY DESIGN**:
**WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)**:

- ** Strategy Development: Develop a **comprehensive **product **strategy **& **vision **(2-3 **years) **aligned **with **our **business **goals **and **objectives. **Identify **opportunities **to **improve **our **existing **payment **products with the goal of increasing conversion rates and driving customer retention and lifetime value.**:

- **Product Roadmap: Enable your **team **to **create **and **maintain **a **product **roadmap **that **outlines **the prioritized features, enhancements, and initiatives for the respective product area.**:

- **Collaborate with **internal **and **external **stakeholders **to **gather **requirements, **conduct **market **research, **and **define **product **specifications.**:

- **Cross-functional Collaboration: Work **closely **with **Zalando **Platform **and **local **Market **teams **to **understand **their **needs **and **requirements **related **to **Payment **products **and **services.**:

- **Collaborate effectively to **ensure **alignment, **obtain **buy-in, **and **drive **successful **implementation **of **product **initiatives. **Engage **with **product **leads **from **various **departments **within **the **organization, **influencing **their **roadmaps **to achieve collective success.**:

- **Product Development: Lead **the **end-to-end **product **development **lifecycle, **from **discovery **to **Execution, **including **defining **problems, **sizing **the **opportunity, **Identifying **the **best **solution, **coordinating **product **design **and **development **efforts, **supporting **user **testing, **and **ensuring **successful **product **delivery. Ensure compliance with industry standards and regulatory requirements for all payment processes.**:

- **Performance Analysis **:Use **data-driven **insights **to **identify **areas **for **improvement, **drive **product **optimizations, **and **report **on **the **effectiveness **of **implemented **strategies. **Analyze **market trends and customer feedback to identify opportunities for product improvements and new features.**:

- **Leadership: Lead and **mentor **a **high-performing **cross-functional **team **of **product, **business **and **analytic **leads, **fostering **a **culture **of **innovation **and **excellence. **Set **the **overall **vision **and **direction **for **the **domain **while enabling them to develop and grow in their roles.**:

- **Stakeholder Communication: Regularly **communicate **updates, **progress, **and **outcomes **to **key **stakeholders, **including **executives **from **Zalando **Group **and **Zalando **Payments, **department **heads, **and **cross-functional **teams. **Present **findings, **recommendations, **and **business **cases **to **gain **support **and **secure **necessary **resources **for **product **initiatives. **Manage **external **payment **partners **and **lead **negotiations and contract alignments.**:
**WE’D LOVE TO MEET YOU IF**:
- **You have a proven track record in leading product teams and managing end-to-end product life **cycles for finance or payment solution, collaborating with internal and external stakeholders in the **domain of Payments or Fintech**- **You are a natural problem-solver, with a strong history of leading product discovery, solving **meaningful customer and business problems, and delivering scalable solutions.**- **You have experience working in complex technology environments and defining technical **platform requirements. You possess strong kno