Head of Solutions

**About the company**

Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front-and-centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including P&G, Nestlé and Virgin Media. It is also the founding member of ID+, a universal marketing ID initiative.

**The Role**

As a Head of Solutions & Implementation Engineering, you will lead an innovative group of Zeotap technologists that support Sales & Success organizations to develop and implement strategies to take their prospects and customers to a new level of performance and outcomes.

Solutioning is fundamental to the role and will include assisting the customer, Account Executives, and Customer Success Managers with the discovery, analysis, and recommendation of strategic solutions across many different industries, verticals, and segments. These solutions will leverage Zeotap technologies to address the core advertising and marketing challenges and objectives that are uniquely identified for each customer.

You will work in a dynamic, fast growth environment where your management expertise in design, business consulting, and technology is leveraged every day to drive customer success and ACV.

Your team will closely collaborate with Sales and Success account teams and their leadership to execute growth strategies that result in customer success + revenue growth.

You will lead your team to properly prepare for any customer-facing engagement as well as work cross-functionally with stakeholders and corporate resources as needed to create and close the pipeline.

You will give and receive clear and honest feedback and flawlessly execute our sales processes to surpass your assigned ACV targets.

This role is based for remote work in Germany, the UK or France.

**Your Impact**

This is an incredibly important role as you will directly impact the growth and trajectory of Zeotap. You will be masterful with internal and external engagements and put the customer in the center of everything you do. You will work closely and collaborate with the Zeotap ecosystem to inspire them to support you so you can exceed your assigned objectives.

**Responsibilities**:

- You will lead the technical pre-sales and post-sales team (6+): solutions and implementations engineers, RFX & Technology Integrations Consultants.
- You will map account strategies, align resources and act as an extension of Zeotap customers
- You will partner with customers and collaborate with internal teammates to drive consensus on multi-product technology solutions across Zeotap’s product lines.

You and your team will will work very closely with Sales & Customer Success, product specialists, marketing, and executives to work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations to achieve the following:
- Help define, manage, and execute the growth strategy and performance of a territory.
- Increase awareness of the entire suite of Zeotap solutions across all accounts of your assigned territory.
- Understand your customer’s business(es) and how it operates & the priorities that drive decisions.
- Create demand by discovering business problems or opportunities and aligning them to our solution(s).
- Build credibility and trust with necessary external stakeholders to influence buying decisions to drive credibility and trust in your territory.
- Take both ambiguous and complex business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend actionable next steps.
- Bring rigor to a customer’s decision making process by evaluating and presenting solution options and in doing so, drive consensus among key stakeholders.
- Collaborate with customers to develop new decision frameworks and governance processes that continue to deliver value beyond a particular engagement or bundle of solutions.
- Support the generation of pipeline that results in over-achievement of quota while exceeding CSAT scores.
- Collaborate with internal resources & external partners in order to drive additional value to the customer.
- Demonstrate through Zeotap software demonstrations and rapid prototyping how connected experiences come to life with Zeotap. This includes but is not limited to the delivery of executive level demonstrations, construction of future state customer journey strategies, and developing IT roadmaps.
- Accurately report and forecast activity to regional and executive leadership.
- Learn and distribute market intelligence to your team(s) and greater Zeotap ecosystem.
- Adhere to Zeotap’s company, privacy and information security policies and procedures.
- Complete all the awareness trainings assigned on time.
- Become the trus