Head of Product

Please note, this role will be based in our Berlin office and working on a hybrid basis with c. 2 days in the office per week._

**The Ultimate Opportunity**:
Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.

You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform.

Powered by industry-leading AI, a laser-focus on customer experience and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Vodafone to Finnair, Gorillas to Zalando.

**The Ultimate Destination For Your Career**:
At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, non-hierarchical culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.

With hubs in Berlin, London and Helsinki, alongside our global remote workforce, you get to choose a working environment that suits you.

And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.

**The Ultimate Role**

We are seeking an experienced, dynamic, and visionary leader for the role of Head of Product. You will be stepping into a senior leadership role, tasked with guiding, coaching and mentoring a team of 4 Product Managers while helping setting the strategic direction of our product offerings together with our VP of product and Head of design.

This pivotal role provides the opportunity to work closely with leaders across the business, including Engineers, Designers, Customer Success Managers and other Department Heads.

**Key Responsibilities**:

- Lead, mentor and inspire a team of Product Managers, providing enthusiastic coaching and mentoring on Agile and Product Management best practices and processes.
- Develop individual career paths and growth opportunities for team members
- Support PMs in aligning with company strategy and transforming it to discovery and delivery roadmaps. Ensure PMs have the tools and knowledge to deeply understand customer problems, make hard prioritization decisions (in accordance with company strategy) and create visibility for all necessary stakeholders.
- Set high standards for Product processes, ensuring decisions are based on evidence and success metrics are tracked.
- Foster a culture of continuous improvement and adoption of best practices. Strongly oriented towards goals, you ensure that teams are continuously working towards their goals and that Product Managers are held accountable for deliverables.
- Collaborate with the VP of Product to define our product vision, strategy and setting departmental objectives.
- Lead cross-functional initiatives for market analysis and large-scale product discoveries, translating them into actionable plans.
- Monitor industry trends and observe competitors to inform strategic planning.
- Facilitate company-wide meetings or conduct executive product meetings with customers.
- Utilize deep understanding of the product to manage risk, validate learnings, and make smart prioritization decisions.

**ABOUT YOU**

We are looking for a product visionary who communicates and leads effortlessly, is a structured and technical problem solver, and is ambitious about scaling a disruptive product globally. Ideal profile:

- Extensive product management experience. Experience in managing and mentoring PMs is a big plus.
- You have a proven track record in building and shipping B2B SaaS products. Experience with AI products is a plus.
- You have the ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
- You're technical. Don’t have to be a developer - but are comfortable engaging in deep technical discussions about data, service architecture, APIs, integrations etc.
- You lead by example, especially when executing the discovery process, defining success criteria, utilizing frameworks, and collating evidence.
- An excellent communicator, able to articulate complex matters (whether technical, product, strategy) coherently, adopting communication style to the given audience, including a senior or extensive audience.
- A capacity for coaching direct reports in an open, respectful, flexible, empathetic manner, using product strategy and metrics as supportive tools.
- You dedicate yourself to