Head of Logistics Operations, Germany

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
We are looking for passionate and talented people to join our global logistics team, responsible for the overall logistics operations and performance in Europe.

**Responsibilities**:

- Overseeing the logistics operation in multiple European markets, including (but not limited to) courier delivery, fulfillment warehouse, reverse logistics, import clearance and reverse warehouse;
- Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
- Building and managing key strategic relationships with Key Business Partners, 3PLs, and Logistics Providers;
- As the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issues, feedback on the expected solution, and business impact to the solution, provide short-term solution/support to the business before long fixing is in place, drive the result until change deployment;
- Conduct market and industry research, develop operation plans to address issues;
- Manage day-to-day operations, track record of high performance, and team improvement.

**Qualifications**:
Minimum Qualifications
- Bachelor’s degree or higher, preferably with a degree in engineering, science, supply chain, or operation management;
- At least 5 years of people management experience in platform logistics, with experience in eCommerce companies is a plus;
- Solid understanding of logistics ecosystem, with working experience and relationship in 3PL management, and familiar with couriers;
- Excellent understanding of any segment of logistics operation, including (but not included) data integration, first-mile pickup, parcel sorting, linehaul, courier delivery, return process, import clearance, etc.
- Solid understanding of logistics marketplace operation, governance policy and user growth;
- Excellent leadership skills, and experience in team setup and management.
- Able to use one of the following languages as a working language in order to communicate with key business partners and clients in France, Germany, or Italy: French, German, or Italian.

Preferred Qualifications
- Solid experience designing and improving logistics experience metrics (volume, breach rate, cost, CR, NPS)
- Solid understanding of product lifecycle: Proven background and skillset to influence product development teams;
- Strong communication, negotiation, and interpersonal skills, with the ability to build and maintain positive relationships with internal and external stakeholders;
- A proactive, self-motivated, and customer-centric attitude, with the ability to work independently and as part of a team.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.