Staff System Administrator

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Working closely with the Global ServiceNow Team, they will help deliver seamless operational support to German customers. They ensure a stable, secure, and scalable infrastructure aligned with evolving business needs.

**What you get to do in this role**:

- They provide relief and sustainable resolution to issues within our infrastructure
- Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience.
- Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
- Design and implement procedure to accomplish maintenances where automation and tooling cannot drive resolution of root causes with internal team members.
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues.
- Troubleshoot database backup and restore failures as well as perform database migrations.
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and mo

**Qualifications** To be successful in this role you have**:

- 6+ years’ experience building and maintaining Linux-based systems
- Substantial experience working on systems which deal with one (or more) Relational Database technologies: MariaDB, Oracle or PostgreSQL.
- Strong problem-solving and critical thinking skills.
- Investigate and discover on your own, being self-driven and accountable.
- Strong experience with database/system performance analysis, capacity sizing and optimization
- Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
- Is comfortable designing, authoring, testing, and debugging code in a popular systems languages: Bash, Python, Ruby, Perl.
- Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
- Familiarity with virtualization and cloud infrastructure technologies.
- Fluent in German and English (written and verbal).
- Ability to work on-calls if required.
- Ability to travel to our customer site in Germany.

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.