Customer Success Associate, Disclosure Services

**_Title -_**Customer Success Associate, Disclosure Services

**_ Location - Berlin_**

**_
Salary -_**_€_**_38,000- €48,000_**

**About the Team**:
The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.

**About this role**:
The Customer Success Associate, Disclosure Services provides crucial central support to the regional Disclosure Services team, contributing to the efficient delivery of services and the success of customers. A key aspect of this role is to support the Global Customer Success Enablement Lead and the Disclosure Services Management by contributing to global initiatives and the development of shared resources.

**What you will do**:
**Resource and Content Creation**
- Assist in the creation of content for webinars, events, and customer calls.
Develop and format presentations, reports, and other materials using PowerPoint and Excel
- Support the team with the preparation of materials for customer presentations and internal updates

**Data Management and Analysis Support**
- Contribute to the creation of Disclosure Services deliverables and tools
- Support the tracking and management of key team metrics and performance data at a regional level
- Contribute to the maintenance and updating of team databases and data records

**Operational Support**:

- Assist Account Managers through data tools and visualizations to support customer engagement
- Respond to external queries directed to the team inbox, providing timely and accurate information and ensuring efficient handling of inquiries
- Support Account Managers with member requests and operational tasks
- Catalogue, maintain, and update key support resources for Account Managers and discloser customers on a regular basis
- Provide operational and administrative support to the Regional Head of Disclosure and the wider regional team
- Support the implementation of process improvements and best practices within the region
- May manage select Reporter Services accounts

**Global Operational Support**
- Contribute to the planning and execution of working group initiatives aimed at supporting the global Disclosure Services team, working closely with the Global Customer Success Enablement Lead.
- Create standardized resources and processes, and identify opportunities to improve and streamline internal team processes.
- Provide ad-hoc support for other global projects as necessary.

Actively contributes to an effective and engaged team, clear on its purpose and contribution, by:

- Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations
- Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
- Living the CDP Values and demonstrating the behaviours appropriate to their position

**Internal stakeholders include**:Global and regional Disclosure Services team, Customer Success Enablement Lead, and the Customer Success Operations team.
**External stakeholders include**: Disclosing customers
This role does not have budget responsibility.

**We’re looking for**:

- Demonstrable interest in and basic understanding of the environmental impacts of corporations and supply chains.
- Strong interest in using and maintaining data.
- Project coordination or organizational abilities., including desire to improve and streamline processes.
- Attentive to details, with strong organizational and time management skills.
- Quick learner and highly adaptable and proactive in a dynamic work environment.
- Excellent PowerPoint and Excel skills. Experience using PowerBI is preferred.

**_ How to apply:_**

The salary banding for this role is _€_38,000-_€_48,000