Head of Quality Tool Services

WHAT'S THE ROLE? Making construction better is a strategic target for Hilti as premium segment player in construction business. This goes clearly with uncompromised quality first strategy and unequable customer focus. With more than 80 Tool Service Centers worldwide and 15+ million tool service-related customer interactions annually BU Tool Services is a key driver of customer satisfaction and engagement for the Hilti group. It is ensuring differentiation for the tool business by providing a portfolio of differentiated services and repair. The Head of Quality ensures the highest quality standards for all products and/or processes within the dedicated Business Unit TS. This role is responsible for setting strategic quality directions, managing quality assurance, leading the quality management team, driving continuous improvement, and maintaining compliance with both industry standards and customer expectations. The position is part of the Business unit leadership team with expected active role in shaping Business unit strategy and roadmap as well as full accountability for all quality results within the business unit. Being also part of the global quality leadership team rounds up the functional environment for a sustainable and impactful continuous improvement. WHO IS HILTI? - Hilti is the place where innovation is harnessed to improve productivity, safety, and sustainability in the global construction industry and beyond. It's where solutions are born based on strong customer relationships, making it possible to build a better future. It's where 34,000 people across 120 different locations worldwide take pride in being part of the team. It's where people have the opportunity to explore their possibilities, unleash their potential, take responsibility for their personal development, and build their careers for the long term. - From the construction, simulation and design of the products, to the production of our own prototypes, to system testing and certification of our power tools - our innovation comes from our own research and development laboratories. WHAT DOES THE ROLE INVOLVE? **1. Strategic Planning and Leadership**:Assure quality management systems compliance with international standards and develop quality strategy in alignment with business objectives, influencing company-wide quality perspective and practices. **2. Operational Excellence**:Conduct regular product quality assessments, analyze quality trends and continuously implement measures to elevate standards. Oversee the monitoring and analysis of product quality through regular audits and testing to ensure compliance with industry standards and customer expectations. **3. Team Leadership and Development**:Lead, develop, and retain the quality management team, providing training and coaching. Foster an environment of continuous learning and professional development within the team. Recruit and nurture talent, ensuring a robust succession pipeline for related quality functions. **4. Cross-Functional Collaboration and Stakeholder Management**:Serve as the ambassador of quality, thereby strengthening long-term customer relations and integrating quality into the business culture. Collaborate closely with R&D and production departments to enhance product quality. Build and maintain sustainable relationships with internal and external stakeholders, ensuring alignment and cooperative efforts towards quality improvements. **5. Supplier and Customer Relations**:Supervising supplier selection, audits and qualification processes, and evaluating internal and external supplier performance regularly. Address customer feedback and complaints, ensuring robust communication and resolution strategies that enhance customer satisfaction. Initiate and manage continuous improvement measures based on customer insights and product performance feedback. **6. Reporting and Documentation**:Regularly report on quality metrics and performance to senior management. Document quality processes and improvements comprehensively, maintaining transparency and accountability in quality practices. **You can build a unique network in our international and globally networked teams. We promote interdepartmental work - contribute your ideas** *** WHAT DO WE OFFER? - We offer you a unique place to work, in which you are part of a creative and interdisciplinary team. We will give you a lot of responsibility to develop yourself and we´ll support you in shaping your individual career path. In addition, we offer you innovative and personalized Benefits, such as - Flat hierarchies - Fitness and health benefits - Flexible working arrangements - Free charging pole for electric cars - Free company parking spaces - Asset creating benefit - Company pension scheme (employer-financed)Subsidy for childcare- Further benefits: - Support in relocating and finding a flatTax advice- The mission of the Hilti Group is "Making Construction Better," based on a passionate and inclusive team