Head of Global Sales Operations Hubs

Vor 4 Tagen

München, Deutschland TÜV SÜD Customer Engagement & People GmbH Vollzeit

Seit 1866 gilt unsere Leidenschaft der Technik und der Sicherheit. Innovationen beeinflussen unser Leben in vielfältiger Weise. Für die Sicherheit von Menschen und der Gesellschaft setzen wir uns jeden Tag aufs Neue ein und schaffen Vertrauen in neue Technologien. Wir sind Teil des Fortschritts. Wir beraten, wir prüfen, wir zertifizieren. Wir handeln aus Überzeugung, gestalten schon heute die Welt von morgen - setzen Zeichen. Wir nehmen die Zukunft in die Hand. Wir sind TÜV SÜD - 25.000 Mitarbeiter an weltweit 1.000 Standorten.

**Aufgabe**
- Global Rollout & Harmonization: Lead the global rollout and ongoing enhancement of the Sales Operations Hubs (SOH) across Europe, ASMEA, North Asia, and the Americas. Drive standardization, automation and cross-regional alignment to ensure a harmonized, scalable, and efficient operating model that best supports the frontline sales organization and business units.
- Functional Leadership: Provide global functional leadership to regional and local SOH Heads. Ensure alignment of operational processes with strategic sales goals and foster a strong service mindset across support teams.
- Operational Excellence: Design and implement standardized sales support workflows, tools, and templates to drive efficiency and quality. Promote process automation, digitization and role specialization to minimize manual tasks and reduce errors.
- Salesforce Enablement: Enable frontline sales teams to focus on high-value customer engagement by offloading administrative and transactional tasks to the SOH. Continuously refine the SOH operating model to increase responsiveness and internal satisfaction.
- Customer Experience: Ensure consistent and high-quality support that improves service delivery, reduces processing time and enhances the end-customer experience.
- Performance Management: Monitor and improve SOH performance through key KPIs such as processing time, sales efficiency, sales growth, customer satisfaction, and sales team productivity.

**Qualifikation**
- Bachelor's or Master's degree in Business Administration, Sales, Operations, or a related field.
- At least 4 years of professional experience in sales, sales operations or process management focused on process optimization and sales efficiency
- Demonstrated experience in leading global rollouts and cross-regional collaboration
- Excellent project management, process design, and analytical skills
- Strong knowledge of sales workflows, operations structures, and support models
- Familiarity with CRM systems (e.g. Microsoft Dynamics), SAP and automation tools
- Strong communication and stakeholder management abilities across regions and functions
- Service-oriented mindset with a passion for enabling others to succeed
- Open to change and innovative approaches in a fast-paced environment
- High level of integrity and commitment to customer satisfaction

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